Why can I not update my CS 6 programs to Mac OS X

I am having problems with updating the latest Updates for my CS 6 programs *here PS and Ill. fx. And the notice says to contact costumer support, but only get a few Q's and A's.
HOW do I get in direct contact (or chat/mail) with costumer service of ADOBE_

Hej again Steve
Ok sorry again
But you seem to be quite into this field. (and I've unfortunately been
'out' for a while). I used to be up to date, but now, it's all moving so
fast, and if you're away for a few years then you're (screwed)
I've been trying to get in touch with Adobe mostly for 1. update of my
programs because I seem to have a lot of 'faults' in each (crashing, screen
moving and such)
BUT 2. also because I want to join CC and with the 40% off (as I have an
original CS) but when I enter info, it will not accept my serial nr. NOW
after your guidance I came across this site which shows that I am granted a
''free'' CC. Am I reading this right. _ ? I am no idiot, but yes, in the
computer field _ I am a designer and a damn good one, but all the techichal
(that is another language _ and heck, we all have our fields_ I go to a
mechanic to get my car fixed, you?
Just smiling
Look forward to hear from you
Athena
2014-05-25 22:33 GMT+02:00 Athena Windelev <[email protected]>:
Thank you Steve / at least it seems that I can get a ''chat'' going.
A few years ago I could mail them but now not that and no phone (or rather
when I call long distance I never get thru) what I most want is personal
contact. Because even if they list 20 or something common Q and A's mine do
not follow in on any of the categories. BUT thanks again for the link.
Maybe you can help me with others ... Just a thought
I\m trying to upgrade my PS, ID and Illustrator CS6 / and I know from
previous Adobe guidance, one should not just take the latest. I seem to be
successful with my ID (but yet to prove when I test it, which I haven't had
time to yet) BUT my PS and Ill come up with this (see attached file).
Hope you can help. Anyway, you have so far.
Because you see - I have an original CS6 and want to upgrade to CC soon.
AND they offer a 40% discount if you already have the original. BUT when I
type in my serial nr. it won't register this. I've been trying (no kidding)
for a year now, if not longer. AND this is not in one of their Q and A's
Best
Athena
>
>
2014-05-25 18:50 GMT+02:00 Steve Werner <[email protected]>:
    Why can I not update my CS 6 programs to Mac OS X  created by Steve
>> Werner <https://forums.adobe.com/people/Steve+Werner> in *Creative
>> Suites* - View the full discussion<https://forums.adobe.com/message/6407979#6407979>
>>

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