Why can. I not view contacts on webcam

Why can I not view contacts cam on messenger

.mp4 and .m4v are 'containers' and while they may well contain AppleTv compatible 'codecs' this is not necessarily the case.
Also even if a file plays in iTunes it will not necessarily play on AppleTV.
There is an app which will interrogate your files to give the codec info - the name escapes me currently - hopefully someone else will remember or I will!
On your AppleTV have you checked that these files are not appearing under the Home Videos category.
You could also potentially download the Handbrake transcoder and run the files through it using an AppleTV preset.

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