Why can I not view my creative cloud app

Why can I not view my creative cloud app

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why can't I install some Creative Cloud apps on my home PC?

    Recently, my employer sprung for Creative Cloud. I've been very happy using it at work. Since I do a fair amount of work from home, it's especially useful.
    Or it would be if I could figure out how to install all the software I need. I've been able to install five or six of the apps already (Photoshop, Dreamweaver, and Bridge among them), but I get the following issues:
    Fireworks : Hangs at 54% completed for ever and ever. (I waited three hours)
    Premiere : Downloads completely, but then says "Waiting..." for ever and ever. (I waited 2.5 hours)
    Ironically, I uninstalled my old versions of those programs specifically because CC renders them obsolete. My PC is powerful enough to run this software, but I really don't know how to progress. I tied up my computer the last two nights attempting to install these items and don't have a clue what to do.
    Please let me know if there's anything I can do to provide further information, such as pull an error log or what have you.
    Thanks in advance,
    Matt

    Hi Mwarren,
    In CC desktop apps, the first 50% is the indicator for status of download and then rest 50% is for install.
    It is hard to say what exactly is happening at 54% through CC desktop apps as the installation is happening silently unlike older version where se we can see what process or software installation is happening.
    If you could please share the Installer logs then it could help us diagnose the issue,
    You can find the installer logs at
    • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
    • Mac OS: /Library/Logs/Adobe/Installers/
    NOTE :- Do not paste the logs here , put it on http://pastebin.com and provide the link here.
    --Manish Sharma

  • Why can I not download the Creative Cloud

    I am getting an error that:
    I am the only user on my MAC. Why is this coming uP?

    When the application installs it should prompt you for your password. Is it possible the prompt is being hidden behing a nother window on your machine?

  • Why can't I open my Creative Cloud desktop?

    Why can't I open my Creative Cloud desktop?

    Hi Brenda,
    Welcome to the Community!
    Are you getting an error message while opening? What operating system you have?
    To start please check these links: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html & http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    Thanks!
    Ankit

  • Why can i not view my book on ibooks2.1 in fullscreen on my new Iphone4s?

    why can i not view my book on ibooks2.1 in fullscreen on my new Iphone4s?

    Well.... I see screenshots of other(?) versions of iBook and I see an option for full screen under the aA pulldown.  My version doesn't have this.  I cannot find the setting anywhere.I would like to read my book without all the icons on the screen.

  • Why is nothing displaying in my creative cloud app window?

    Why is nothing displaying in my creative cloud app window?

    Chelseaf34629241 have you utilized the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error?  If so what version of the Creative Cloud Desktop application do you have installed?  Also which operating system are you using?

  • Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

    Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

    the cc desktop app is used to install and update cc programs (and a few other thinigs).  but that does not include 'opening' the installed programs.
    click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

  • I can't get to the Creative Cloud app

    I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
    Cheers
    Tom

    Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

  • Why is LR not showing on creative cloud?

    I have purchased and downloaded creative cloud however llightroom is not showing. How can I get lightroom on creative cloud?

    I am with Thomas_Kennedy and the rest of you on this topic!! I pay $54 (that includes tax) a month for Adobe Creative Cloud even though I own Creative Suite /CS6 and I have been wondering the same thing!!
    WHY... OH WHY... has Adobe NOT included Captivate in the Creative Cloud Suite?????  I see that Premiere is now a feature, but NOT Captivate?? AND... there is a $29.00 charge to sign up to get Captivate Cloud... why is this separate??
    I LOVE all of the features CC offers, but not having the eLearning tools is driving me nuts!! I am having to use other programs and brands when I would LOVE to use Adobe for everything I do. I have been asking this question from the VERY beginning when Creative Cloud was first launched and I hopped on board.
    ADOBE.... are you listening to your loyal customers????  We are having to use other (less expensive) options.... wouldn't you rather us choose YOU over some other brand???  We are waiting....
    Note to ADOBE: We have invested in you, now please invest in us and add a few extra features to Adobe Creative Cloud Suite!! Don't make us pay an extra 29.00 for ONE program...pretty please...

  • Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

    I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

    You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
    Thanks,
    Vikas

  • CCP installed softwares not detected by Creative Cloud app

    We've noticed this way back when Adobe Creative Cloud Packager was first launched but it's been getting annoying lately as our company has been hiring new staffs (like massively).
    The repeating questions the tech support gets asked a lot is, why we haven't installed Photoshop or Illustrator or whatever software they need to use because the Creative Cloud App isn't able to detect them.
    Some staff end up pressing 'install' again for every app, resulting in waste of bandwidth and time. We spend a lot of effort educating people but you can't cure stupidity.

    Ashubijalwan1 please acknowledge you received my reply and you understand the problem.
    Thank you, Bjossi13 for supporting this case. I do not see why Creative Cloud Desktop App will see Acrobat Pro, Flash Builder Premium and Edge Animate CC, but not the remaining softwares.
    This create lots of confusion among users. I don't want to stereotype people but you shouldn't expect graphic designers to understand computer software quirks.

  • Why can i not buy something on an app

    why can i not buy something within an app

    Then you need to do as Requested and Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact Us

  • Can't log into my creative cloud app, what could be wrong?

    i am having trouble logging into my creative cloud app to get to my download and it keeps logging me out, what could be wrong or do i have a virus blocking my access?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Why is FrameMaker not included in Creative Cloud?

    I have made the abbonement Creative Cloud and afterwards I have discovered that Frame Maker is not included. Why?

    We do not work for Adobe. It is obviously a marketing decison. They think they will in the long run make more money for leaving it out of the CC. However, it can be purchases through a subscription plan similar to the CC.

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