Why can I see my device appearing on Image Capture but no photos pop up?

I had to re-format my Mac and my external hard drive today due to a suspected virus.
My photos now only exist on my iPhone and iPad, and I would like to transfer them to my computer. However, when I open up Image Capture, all I see is my device listed in the left-hand column but no pictures pop up. I tried it on both my iPhone and iPad with the same result.
Please help or provide an alternative to Image Capture as I cannot bear to lost 3,000 irreplaceable photos!
Thank you in advance!

I don't use iCloud for backing up because I currently live in Indonesia where connection to the internet is not the greatest.
I did use Time Machine for backing up my stuff but I had to delete everything because of the suspected virus.
What a bind I have put myself in!

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Why can I see my device appearing on Image Capture but no photos pop up?

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