Why can't an online game I play save the level I have reached?

I like to play an online game called Bubblez on Bigfishgames.com. Sometimes the game seems to save levels OK and at other times I have to sign in again as if I was a new player and start over on level 1. I don't know if it is a cache problem? I have tried a few patches but so far I haven't found a fix. Any help would be appreciated.

You can try to (re)install the current Firefox 17.0.1 release if it isn't working with the current Firefox 18 beta
*Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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