Why can't apple have a person I can personally talk to about this problem?

I can not conitune a download that was previously stopped.  No matter what internet connection  use it says my network has timed out and it can not continue the download.  Thank you for you help.

No, most people who own iPod touches are not kids (based on the available, albeit unscientific polls, the majority of iPod touch owners are over the age of 20). But even if they were, that doesn't let out the fact that no device of the class of an iPod touch is likely to withstand being dropped. If your kids are in the habit of dropping their devices, perhaps less expensive, simpler and more rugged MP3 players would be in order. Or at least a more rugged case for the iPod touch such as an Otterbox, though no case is absolute protection against accidental damage.
Regards.

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