Why can't biometrics can't log me on via password or fingerprint

I have a HP DV-6 laptop. Today when I turned on my laptop neither the fingerprint nor password would work. It said "cannot find in store" or something like that. I've turned my laptop on safe mode and am able to access the laptop this way only. If I put my password in on safemode it works. As for my biometric settings, it says that I don't have any biometric devices on this computer. Could this be due to the fact that my laptop is on safe mode? What should I do? I purchase this laptop summer 2011, so warranty is over.
Did my hard drive crash?
How can I resolve this problem?
The worst part is I'm a photographer and terrified I've lost alot since not everything
is on my external hard drive.
laptop specifications:
hp pavilion dv-6
processor: AMD A8-3500M APU with Radeon
HD Graphics 1.5GHz
Ram: 6.00 GB
64-Bit Operating system
Windows 7 Home Premium
Any support would be greatly appreciated.

You are welcome!
I am sorry that happened to you - it is quite disconcerting when the system suddenly stops working as it should.
You can click Options and edit your post to remove the serial number - that is private information.
Updates
You can opt to switch your Windows Updates to manual - set it so that you are notified about the Updates and that they are not automatically applied.  You may not always recognise an Update that will prove unfortunate; you will be able to make sure your system is backed up before you apply updates, especially any updates about which you have concerns.
IF you are using the HP Support Assistant, this too, can be set so the updates will be offered but not installed. 
I do suggest that you do use your own judgement to determine when it it time to update your system's BIOS.  The HP Support Assistant good software; it is not always the best way to determine when one should update the BIOS.
Check your computer's website for Drivers and Software for your computer:
HP Pavilion dv6-6140us Entertainment Notebook PC Drivers
Backups
I do recommend that you catch up the rest of your files and data and add them to an external backup.  Your data is only as secure as is the method you use to retrieve it.  If you are depending on the fact that your computer is running and you are able to log in to retrieve that data, you are depending on a single failure point.  Best to have duplicate backups AND to be sure that everything you want to keep is backed up somewhere other than ON the computer.  Your Computers can die, your data should not die with it.
You might consider making an Image of your system's C drive.
All things "Backup"
Scan the following files and see if any of the documents apply directly to your situation.  You might also get ideas of what you want to do to better protect your system, should it become necessary.
HP PCs - Backing Up Your Files (Windows 7)
What if the system is "sick" but still limping along:  Restore did not work, the system is struggling, things are "not right"?
A "Repair Install" may help.  Do NOT do this without first having up-to-date backups.  If the Repair does not work, things might get worse -- best be prepared ahead of time.
How to Do a Repair Install to Fix Windows 7
Windows 7: Repair Install
Learn how to create recovery DVDs or to save a recovery image to a USB flash drive to restore all of the original software, in the event of a major computer problem.  Includes Video.
HP PCs - Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)
Backing up your files can save you from the headache of losing important information on your computer. Use this document to learn how to back up your files in Windows 7.
HP PCs - Creating and Using a System Repair Disc (Windows 7)       
HP PCs - Creating and Using a System Image to Restore Your Computer (Windows 7) - c02053303
Below is a third party, FREE tool to make an Image of the whole disk and it is NOT windows dependent:
OS independent Image maker for creating a Drive Image
Redo Backup – Recovery – Bare Metal Restore
Happy Computing!
Kind Regards,
Dragon-Fur

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