Why can't I access iTunes store since my last update?

After updating iTunes, AVG, and Windows Vista I have been unable to access the iTunes store. It goes half way, then stops. PLEASE HELP!!

join the frustration club -- exact same issue and no solution

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Can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

Ok, I am having literally identical issues with Marathon Max.
I try to connect, and it says, "Itunes could not connect to the itunes store, Make sure your network connection is active and try again." I have contacted my ISP, and they ran a full check, and sayed I should be able to connect to pretty much all websites. I did the whole "ipconfig" thing and that was no help. I also tried the "msconfig" thing, and it sayed it did not recognize it as any kind of command, internal or external command or operable program or batch file. Whats strange is I can connect from another computer just fine, but when offered to upgrade itunes I declined for fear of the same thing happpening. I am tempted to just upgrade it and thus demonstrate that itunes has a flaw in their upgrade. I will save this computers diagnostics, and the other one's too, before and after the upgrade. I look forward to sending more feedback regarding this matter

My iTunes will no longer play videos/music videos (bought from the iTunes store) since the last update? (Win7 64bit)

My iTunes will no longer play videos/music videos (bought from the iTunes store) since the last update? (Win7 64bit)

Guys I have the same problem.
Since I installed iTunes 10.5 I can't play any of my music videos downloaded from the iTunes store.
I can play music ok but no videos. I just click on the videos and nothing happens!!
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Why can't I access iTunes Store on my PC

I can't access iTunes store from my iTunes PC account

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Accessing iTunes Store since 2.1 update

I have a minor but annoying bug going on since I updated to the 2.1. I will first say that I have never had any significant even moderately significant problems with ATV before. So this is not a big problem but here goes...
Ever since the new update whenever I click on a movie page like "ALL HD" the ATV first spends about 10 seconds on the "Accessing iTunes Store" spinning logo page. Then the page does load, but I never had this happen before. Before the page would load fairly quickly. It's even more annoying when I'm on that page, move to another menu item (say "Top Movies") and then back to the ALL HD page- even if I was only on the Top Movies page for a few seconds the ATV will still go to the "Accessing iTunes Store" thing.
Any thoughts? Anyone else experiencing this? Is this just their servers still being overtaxed? BTW I rented a movie last night and it started in about the same time as before update, so not sure what the issues is.

K-Man, this is not just you. I have a Gigabit wired network and get 7.5 MB/s from my internet provider so I have a big pipe and fast download speeds. This "Accessing Itunes Store" is directly linked to the update and has nothing to do with overhwlmed servers (IMO). I have 3 ATV's in the house and 2 I updated to the latest release...they are having the same issues as you described below. The third ATV I have not updated and it works perfectly and never gives me the message "Accessing iTunes Store" and simply pops the cover art under each category instantly. I will add that a new "bug" is that once my cover art pops under "my movies" on the old firmware, it stayed in place and was instant no matter if I went to You Tube, Music, etc. Under the newest release everytime I go to another category and come back it take a good 3 to 5 seconds to pop that same movie cover art. While this is not a "major" issue like you mentioned, I am pretty peeved as adding new functionality should never be at the cost of "breaking" something. I hope we get a patch to this new firmware in a few days...

Why can't I access itunes store?

i can't access the itunes store on my pc using windows 7. it works on my home computer but my pc allows me to download shows

I wasted a lot of time doing the same this worked for me:
I found a solution posted from Rodfromnework for PC users. It worked for me and easy to do.
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
Netsh winsock reset
Hit enter, restart PC, open iTunes, go to Store
Hope it works for you too.

Why can I not access iTunes Store on my Ipad?

Why can't I view anything on my Ipad from the Itunes app icon?

Try tapping on your id in Settings > iTunes & App Store on your iPad and log out of your account and then log back in and see if the store's pages then show. If if doesn't then you could try closing the iTunes store app via the iPad's multitasking bar and see if it works when you re-open it, and/or try a soft-reset.

Why can't I access the Store from my iTunes

Why can't I access the Store from my iTunes on my PC?

You must've blocked cookies. iTunes requires cookies I believe. If you did block it follow these steps:
Go to settings > safari > block cookies > never.

2nd generation iTouch, why can't i access itunes via wifi

I have a 2nd generation iTouchm why can't I access itunes via wifi

What happens when you try? Any messages?
Do other devices connect to the internet by the same router?
Does the iPod connect to other networks?
Are wifi bands showing?
Try
- Reset iPod:
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

Can't access iTunes Store since Leopard upgrade!

I upgraded my G4 Powerbook to Leopard and now I can't get into the iTunes Store. I repaired my keychain, I don't have firewall or accelerator software, I didn't change anything except my OS. There is no problem with my ISP (I checked with another G4 running Tiger). When I try to get into the Store, the dialog bar will just keep running, saying that it is accessing the iTunes Store, but no go, and I don't get any error message.
So... Any advice?

Hi Timmy Y,
Can you explain further please ("directly connected")? I have EXACTLY the same problem, having this week bought a new MacBook, migrated everything over from my old 17" iMac, and found that everything works perfectly on the (new) wireless network except 1) downloading dotMac mail through Entourage, and 2) accessing my iTunes account.
I can browse music in the iTunes store but when I try to log in to my account to either buy, or authorize my new computer, I get the "Accessing iTunes Store..." message forever.
Any tips greatly received!
Thanks
Jamie

Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

Why can't I open iTunes Store?

Hello! I want to ask you for help! I can't open my iTunes Store. When I click the icon it opens it for less than a second and then closes the app. Please help me. Thank you!

In India, you can only access Apps, Podcast, iTune U and free books
http://support.apple.com/kb/TS3599

Have not been able to access Itunes store since 11 update (windows 7)

I'm not getting any error messages. Whenever I attempt to log in, it just continuously says "Accessing iTunes Store". I've re-installed it, made sure the firewalls aren't blocking it and it still isn't working. It's only been happening since I updated to iTunes 11.

This usually is caused by third party security software. It may have allowed the older version of iTunes connect but it now sees the newer version as different software and needs to allow access.

Can no longer access Itunes store

Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Why can't i access the store?

For several weeks I was able to access the iTunes Store through iTunes on my PC and then all of a sudden I can't. Why?

It's difficult to offer suggestions with no details. What OS and iTunes versions are you running, and what exactly happens when you try to access the iTunes Store?

Why can't I access iTunes store since my last update?

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