Why can't i access some of the tabs in my PSE13?

I am new to PSE so I went out and bought the "pse13 for dummies" book and was going through trying stuff from in there. I wanted to try a layered photo and was trying what they said to do but I can't do anything because not all of my tabs in PSE are "active", I even tried starting with a blank file. Tabs like layer, windows, etc I can click on but I can't select anything from their drop down box. I have been messing with PSE since Christmas night and have contacted PSE help/support every night and just keep going in circles. I talked to someone last night who said it sounded like I needed someone from the "photography department" Does anyone know how to fix this so I cant finally start using this program?

In Editor, Expert tab:
Go to Edit>Preferences>General, and check "Allow Floating Documents in Full Edit Mode"
Open a picture file, then on the arrange icon, click on "Float All In Windows".
Do the instructions work for you now?

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