Why can't I activate Emoji keyboard?

I easily enabled the Emoji keyboard on my iPhone 3GS after upgrading to iOS4, but I cannot activate it on my wife's 3GS with iOS4. Why will it work on one phone but not on another? They are identical hardware with identical software on the same plans and same network (they are even billed on the same bill).

I find this to be incorrect. on my iPhone, I have the english keyboard and the emoji keyboard enabled, and they are toggled with the globe icon like any other keyboard.
It looks like I was wrong, the emoji key on the Japanese keyboards is there even when the Emoji keyboard is turned off. But for me turning on the Emoji keyboard does not result in another keyboard (or a globe icon if there is only one other keyboard active). So it doesn't seem to have a function.....there must be a trick to it.
PS Here is one description of the trick (have not tried it myself yet):
http://www.apple-laptop-store.com/TB/?P=8450

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