Why can't i activate my new ph??

I received my new phone via FedEx (finally!) And now I am unable to activate it and no one in customer service seems to know why or when they will fix it! I have spent hours on the phone!! I went to the official Verizon store in my area and no one can help!! What is the deal??!!!

Is this a mobile phone? You might want to try the Verizon Wireless community if so. This forums is for Wireline Internet, TV, and Phone services from Verizon. Verizon Wireless is also a separate company despite Verizon Communications having more than half of the stake in Verizon Wireless.
See: https://community.verizonwireless.com/welcome
Otherwise, carry on...
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The first to bring me 1Gbps Fiber for $30/m wins!

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