Why can't I activate the BT Sport Online Player

I simply want to actiivate the BT Sport Online player for use on my laptop. When I try to activate it I get a technical error. Speaking to someone is a joke, the FAQ's don't apply and the response to my email was a generic one about ordering BT Sport. As far as I can tell there must be an error with my account but getting very frustrated in getting a resolution.

Hi tnayway,
Welcome to Adobe Forum,
creative.adobe.com is the entry point to download and install products, manage files, and much more. An Adobe ID is required to access Creative Cloud.
you can use your existing Adobe ID to log in to Creative Cloud. If not, you can join as a free or paid member, and create an Adobe ID.
Go to creative.adobe.com and click Get Started.
Review the plans and click Join.
Sign In with your Adobe ID or click Create an Adobe ID.
Note: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
http://forums.adobe.com/thread/1023331
Hope this helps you.
Regards,
Rajshree

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