Why can't I back up to icloud?

I've tried deleting and returning my icloud account. I've tried making more storage place. The only message that pops up is "Last BackUp Could not be completed" no reason is given? How do I back up to icloud?

How long are you leaving it to backup and how fast is your internet connection?
Backing up 3GB of data to a remote server can take many, many hours, especially if your internet up-speed is slow.

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