Why can't i backspace when creating an email?

I am using safari and using the website Charter for my email. When i compose an email i cant backspace a letter and cant hightlight and delete a word either. Charter claims no responisbility. They told me to come here. I appreciate any help I get, thanks!

You are bound to come across some anomalies using web based email.
See if this helps...
Go to ~/Library/Caches/com.apple.Safari
Move the Cache.db file from the com.apple.Safari folder.
~ (Tilde) character represents the Home folder.
For LIon:   To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library
You might try setting up the Charter account via the pre installed Mac Mail app so you can avoid using a browser to access your email. I'm not certain if Mac Mail will support a Charter account but worth taking a minute to try.
Launch Mail. From the menu bar click Mail > Preferences then select the Accounts tab then the Account Information tab.
Click + under the Accounts panel on the lef then type in your name, user name and password then click Create.
If it will setup successfully, just click the Mac Mail icon in the Dock to start a new mail message. If you have unopened email, there will be a red badge of the Mac Mail icon in the Dock.
By the way, Apple does not support third party mail clients that are accessed via a browser, only Mac Mail.

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