Why can't I backup iCloud on my phone or computer?

I've tried both ways of backing up iCloud, with my phone connected to a power source, the screen locked, & connected to wifi, and I have the backup option "on" on my phone, so it should update every time the above criteria are met but it's never backed up.  I've also tried doing it manually via my settings under iCloud "storage & backup" and the tab that you would click on "backup now" is there but I can't tap on it (it's greyed out), so since I purchased the phone 2 months ago it's never been backed up, help!

Hi sincerelystef,
If you are having issues installing iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden

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