Why can't I backup my catalog in PSE6?

Every time I try to backup my catalog in PSE6 I get the message"The exception unknown software exception (0xc000000d) occurred in the application at location 0x78138aa0." And the programme shuts down.
There was some suggestion that deleting preferences would help but I couldn't find them! I then uninstalled and re-installed but still the same problem.
Help please.

How long have you had PSE6? Is this new behavior? If so what’s changed recently.
Are you using C; drive or external hdd which sometimes throws up these Windows errors. The messages themselves are only of use to Microsoft developers.
 

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