Why can't I block a number through the call and message blocking request?

Every time I try to insert a number, it keeps saying that they are unable to complete my requested change at this time.

    Jezallygrace, I want to make sure you're able to block those unwanted calls and messages. If you're still having problems with the site, we'll need to verify the feature is on your account and possibly add the block for your. If you still need assistance, please send me a private message with your mobile number.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

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