Why can't I change my primary email address in Apple ID?

I want to change my primary email address to the one I use most for be the same as my Apple ID. Right now it is an old email address but when I try to change it I get a message that it is already set up in an Apple ID account.

Frequently asked questions about Apple ID
http://support.apple.com/kb/he37

Similar Messages

  • Why can't I edit my primary email address when I'm on my Apple ID

    I'm trying to change my security questions but I can't. Because it won't let me edit my primary email address any answers.

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/he37

  • Why can't I change the alternate email address on my Apple ID account. It doesn't belong to anyone in my home?

    I can't change my Apple ID alternate email address it's greyed out. Why?

    If you have 'Find My iPad' activated on the iPad it will cause this problem. You will have to contact Support for help. Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'.

  • Why can't I change my rescue email address for my apple ID account?

    The email address I would like to use as my current rescue email address used to be my alternative email address.  I switched my alternate email address, but it still won't let me set it as my current rescue email address.  It is an icloud account.  When I did the same thing with my gmail account (took it off the alternate and changed it to the rescue) it worked.  Is it just the icloud account that doesn't work? My gmail acccount used to be an alternate address too. 

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/he37

  • HT5621 Steps to change the primary email address for Apple ID, want to use alternative email (even after removed from lisetd mail addresses it will not allow me. current Apple ID mail address does no longer exist therefore changing required

    apple ID does not allow me to change primary listed email address, this address does no longer exist and now need to get a secendary listed email address to become primery.

    I had a similar problem, which prevented me changing my personal data on iCloud/apple etc. I found the answer on the apple web-site, "appleid.apple.com".
    This site lets you change your primary country, and so lets you use the app store.

  • I want to change my primary email address, and use one already associated with my account why can I not do this ?, I want to change my primary email address, and use one already associated with my account why can I not do this ?

    I want to change my primary email address, and use one already associated with my account why can I not do this ?, I want to change my primary email address, and use one already associated with my account why can I not do this ?  I don't want to create another one if I really don't need to
    Any ideas ?

    I'm afraid that once an address has been associated with an Apple ID you can't re-use it in any way. You will have to create another address (such as a free on from GMail or Yahoo for example).

  • How can i change  Primary Email Address in apple ID

    How can i change  Primary Email Address in apple ID.

    You cannot change a *.mac, *.me or *.icloud email address - any Apple issued email address cannot be changed.  Only non-apple issued primary email addresses are editable.
    http://support.apple.com/kb/HT5621?viewlocale=en_US
    You can contact the AppleID support team at http://www.apple.com/support/appleid/contact and ask them what can be done.

  • I want to change the primary email of my apple id

    I want to change the primary email of my apple id but it keeps saying that email is unavailable.is there anyway I can make it available because
    I don't know why it's unavailable.please help

    You can check if you are using it on any of your iTunes account by logging into each account via this page and seeing it it shows as an alternate or rescue email address on them : https://appleid.apple.com
    But there isn't a page that you can go to and see if, or on which account, a particular email address is used.

  • I am trying to change my primary email address for it has been compromised. the email address I am trying to change it to is my rescue email address? how do I change my primary email address?

    I am trying to change my primary address for it has been compromised. The email address I am trying to change it to is my "rescue" email address. How do I change my primary email address to my rescue email address? can I delete my rescue email address so I can use it as my primary?

    You will have to delete your rescue email address first, then go back and change your primary.
    Source: http://support.apple.com/kb/ht5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • I show and old defunct email address for my Apple ID on my APP store, iCloud, and iTune accounts and cannot log in.  I am told my ID or password is incorrect.  I did change my primary email address.  that is the app ID that is showing.

    How do I rename my App Store, iCloud, and iTunes accounts so i can update apps and software?  I have closed the original email address i started my App Store, icloud, and iTunes account and cannot log in unders that Apple ID.  I have tried going through device and my MacBook Air.  Where can i get on-line assistance?

    If you mean you are trying to delete your iCloud account in iOS 7 and you don't know the passwod for the old ID, do one of the following:
    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
    If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

  • I want to change my primary email address

    I wan to change my btinternet primary email address to another one, either my sub account address or a new one.  I don't mind which.  I've been trying for 9 days now to have this done, and BT keep saying they'll do it but they haven't.
    Has anyone else tried to do this and if so have they actually succeeded in getting a new primary email address?
    Thanks
    Solved!
    Go to Solution.

    Hi harrybeadlebaum
    Thank you for your reply it is much appreciated.
    Basically I want to change my primary email address as I've changed my surname following separation from my husband, and don't want any association with my old name which it was.  I wish it was only spam I want to get rid of.  Yes, you're right, I'm using webmail not outlook or similar.
    Unfortunately I've already begun the long and tortuous process of getting my primary email address changed and am now on day 9 of frustrating emails, telephone calls with the call centre in India (or somewhere)  Each time I talk to someone they assure me it will be done in 24 hours, 48 hours, by the end of the day..... I expect this sounds familiar to you if you've been there?  Your comment about a breakdown in communication is perhaps an understatement!  I've come to the conclusion they fully understand what I want but just aren't interested in seeing it through. All they want to know at the end of the phone call is if I'm happy with how they've dealt with my call.  Well yes I am at the time, as they understand what I want, relay back to me what I want, but don't actually deliver.  Promises, promises, promises.
    I've now lodged a formal complaint to BT and am sure I'll get the usual responses about process, systems, blah blah blah...
    Sigh.  As you may guess I'm absolutely fizzing about it all!!  I've already wasted hours of my life chasing it, just can't stop though - don't give up!!  However, am pleased to know that someone has got it done,  so I'll just keep trying and boy is it trying....
    Rant over,  I'll let everyone know how I get on!
    From a very irate and now crabby mrs blobby

  • TS1424 I am trying to change my primary email for my apple id - when I change it the error reads, this is your rescue email. How do I change my rescue email?

    I am trying to change my primary email for my apple id - when I change it the error reads, this is your rescue email. How do I change my rescue email so that I can then change my primary id ?

    You will have to delete your rescue email address first, then go back and change your primary.
    Source: http://support.apple.com/kb/ht5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • Change the primary email address

    I want to change the primary email address of skype. When I did this change on the skype webpage, a box was popped up for the password. I input it and clicked the save button, but this box stayed there.
    Solved!
    Go to Solution.

    Dear Readers,
    As Sunqan wrote, above, we here in the Community can not restore account access, and neither can anyone here change or update any Skype accountholder's account details or information.  Please contact Skype Customer Service directly. 
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware of continued website problems, however if you start with temporarily enabling website scripts and pop-up dialogue boxes, that may help.  If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
    Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
    Topic now closed.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore

    I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore. Created a new appleid just to get into forums to ask a question but hesitate to sync itunes and iphone with it as i may lose all purchased music apps etc. can anyone help? i have received no email response frm apple support, it's been over 48 hours

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • Why can't I cut and paste email addresses when sending documents?

    Why can't I cut and paste email addresses when sending files? I have to type them in each time...And it doesn't remember them for the future, as SendNow did.
    Also, it seems that the message I type in is not kept, as it was with SendNow?
    Thanks!

    Hi drlaura,
    You're correct on both counts--these features work differently Adobe Send than they do in Adobe SendNow.
    If you're sending files from Adobe Reader, you can access your local Address Book, which should make entering email addresses easier. Please see: I’m trying to send a file from Adobe Reader, but I can’t access my computer’s address book to find my contacts. Why not?
    Please let us know how it goes.
    Best,
    Sara

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