Why can't I change the billing info for my account?

Hi all,
About 3 weeks ago I was issued a new corporate CC number. I have been trying since then to find a way to update it in the website. Everytime I try to load the billing info I get the message 'There has been an error on our side, please try again later.' This has been happening for weeks now. I finally decided, if they're not going to fix it, I'll call support.
I reported the bug to support, no response.
I called support and sat on hold to update my CC. I was hung up on when I should have been answered. This happened twice (I'm persistent).
I registered for a call-back. I got the call-back, and was told I needed to go to another person. I got a warm transfer because of the above problem.
This person told me I needed to talk to YET ANOTHER different team, and he would schedule a call back for me in 1-2 hours.
It has been over a week, maybe a week and a half since I was supposed to receive that call-back, and finally my ticket is updated yesterday; they've tried to reach me with no success (yeah, right), what would I like them to do? So I left a note: call me at this number within the next 4 hours, and we can settle this. I guess I got the Pacific Time support team, because they called back 16 hours later (I'm GMT, by the way; my company is US-based however). Luckily I gave them my office phone, because I would have been livid (more so than I already am) if I'd been woken up at 3am.
Does Adobe really just not want my money?

Hi htechadmin,
Revcevied your PM and noted all details, Many Thanks.
Getting this addressed by the team, either they will reply to you, here, or they shall email Or Call you.
Regards,
LP

Similar Messages

  • Why can't we change the 9am alarm for all-day events?

    I need these all-day events alarms to be at another time, why can't I do this? Why the arbitrary 9am? Please, don't suggest to not use all-day events, this is not an acceptable solution to a very basic setting change that should be accessible.
    Using iCal 6.0 on 10.8.3 with iCloud and iOS 6.

    Hi,
    See from the business perspective, but not from the system point of view.
    Intial triggering point for any business operation(inquiry , quotation , order - others are dependant transactions) is sold to party ( the one who place the order), which means at the time  of placing the order, respective business partner should completely aware of & disclose the required details to complete the business deal. 
    eg: where these order supposed to dispatch,
    to whom business has to send the copy of invoice &
    who is gonna settle this invoice amount.
       So Sold to party will have all the required details. Hence one sold to party act as the other business partners.
    Once agreed, then only business partner is created as Sold to party in system. If is there any changes from the Sold to party such as in future sold to party is not going to receive the goods, but they nominated some other business partner for this function, then the respective details will be recorded as Ship to party & assigned this number to Sold to Party.
    So you cant change the sold to party as some other business partners such as SH, BP  & PY.
    Regards,
    Reazuddin MD

  • HT204161 how do i skip the billing info for itunes account

    How do you skip billing info

    Hey there demihazzard,
    I see that you wish to not provide any payment information when creating your Apple ID. You can find information about doing this right here:
    Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
    http://support.apple.com/en-us/HT204034
    If you are unable to choose None in payment methods, you may need to use the following article to help you understand why:
    Why can’t I select None when I edit my Apple ID payment information? - Apple Support
    http://support.apple.com/en-us/HT203905
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • Why can't I change the content for some songs when I click the Get Info button?

    Why can't I change the content for some songs when I click the Get Info button?  The information on the song, artist, genre is grayed out and will not allow me to alter the information.

    Hi htechadmin,
    Revcevied your PM and noted all details, Many Thanks.
    Getting this addressed by the team, either they will reply to you, here, or they shall email Or Call you.
    Regards,
    LP

  • HT1918 I am trying to enter the No. Of my VISA card (which I normaly use for payments) in the billing info of my account and it is not accepted. Does anyone have any idea why?

    I am trying to enter the No. Of my VISA card (which I normaly use for payments) in the billing info of my account and it is not accepted. Does anyone have any idea why?

    JarleEkanger wrote:
    How about this? Use Delete array subset to extract chunks for averaging, and a shift register to retain the remaining array.
    It is typically not advisable to use "delete from array" in a tight loop. The constant memory reallocations due to array resizing are probably inefficient.
    Here's one simple way to do it..
    (If the number of points is not divisible by 10, the excess tail is discarded. You can easily modify that behavior if desired.)
    LabVIEW Champion . Do more with less code and in less time .
    Attachments:
    averages of 10.png ‏5 KB
    averages of 10.vi ‏9 KB

  • HT201210 Why can't I change the location of my device backups?

    Why can't I change the location of my device backups?
    iTunes seems to force me to use my c:\ drive as the destination for all backups. 
    Background: I have set up my c:\ drive only for programs - all data is stored on separate drives - including my iTunes library and all media. So, I can't skinny down the c:\ drive any more without uninstalling programs.
    The issue is that my 10,000 rpm, 280 GB - C:\ drive is fast but small and is now FULL after I got about 1/2 way through a 128 GB backup of my ipad.  (Yes, all movies have been deleted off of the iPad to minimize the size of the backup.)
    I deleted the partial iPad backup, moved all the Mobile Applications to another drive, emptied the recycle bin and tried again with my much smaller iPhone.  You guessed it: the io7 update hung and both of my devices are now paper weights.
    Which leaves me f*cked, anyone know how I can un-f myself? 

    SPURCHASE wrote:
    The issue is that my 10,000 rpm, 280 GB - C:\ drive is fast but small and is now FULL after I got about 1/2 way through a 128 GB backup of my ipad.  (Yes, all movies have been deleted off of the iPad to minimize the size of the backup.)
    iTunes movies are not part of an iDevice backup.
    Videos & photos you take with the camera (in the Camera roll) are part of the backup but those should be sync'd to the computer and removed from the camera roll.

  • Why can't I change the transparent color and font color in IOS 7?

    Who thought all this WHITE AND TRANSPARENT color looks appealing?
    Why can't I change the color of the folders and text?
    I already tried inverting the colors and then it washes out the photos I use as my wallpaper.
    I love everything, so far, except this transparent issue.

    That's very sad those colors can't be changed. They really look ugly.
    Thanks for responding.

  • Hi I have to change the billing info in my iTunes how do I do that?

    I have to change the billing info in my iTunes how do I do that?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.

  • Why can't I change the transaction isolation level?

    I was trying to change the transaction isolation level from an EJB. My source codes are shown as the follows:
    ======================================================
    /*********************** Database Routines *************************/
    private void makeConnection() {
    try {
    InitialContext ic = new InitialContext();
    DataSource ds = ( DataSource )ic.lookup( dbName );
    con = ds.getConnection();
    DatabaseMetaData dmd = con.getMetaData();
    show_supported_trans_levels( dmd );
    int status = con.getTransactionIsolation();
    System.out.print( "1. " );
    disp_tx_status( status );
    System.out.println( "con.isReadOnly() = " + con.isReadOnly() );
    con.setTransactionIsolation( Connection.TRANSACTION_SERIALIZABLE );
    System.out.print( "2. " );
    disp_tx_status( status );
    } catch( SQLException ex ) {
    System.err.println( "SQLException: " + ex.toString() );
    throw new EJBException("Unable to connect to database. " +
    ex.getMessage());
    } catch( NamingException ex ) {
    System.err.println( "NamingException: " + ex.toString() );
    throw new EJBException("Unable to connect to database. " +
    ex.getMessage());
    private void disp_tx_status( int status )
    System.out.print( "Transaction Status: " );
    switch( status )
    case( Connection.TRANSACTION_READ_UNCOMMITTED ):
    System.out.println( "TRANSACTION_READ_UNCOMMITTED" );
    break;
    case( Connection.TRANSACTION_READ_COMMITTED ):
    System.out.println( "TRANSACTION_READ_COMMITTED" );
    break;
    case( Connection.TRANSACTION_REPEATABLE_READ ):
    System.out.println( "TRANSACTION_REPEATABLE_READ" );
    break;
    case( Connection.TRANSACTION_SERIALIZABLE ):
    System.out.println( "TRANSACTION_SERIALIZABLE" );
    break;
    case( Connection.TRANSACTION_NONE ):
    System.out.println( "TRANSACTION_NONE" );
    break;
    default:
    System.out.println( "UNKNOWN" );
    break;
    private void show_supported_trans_levels( DatabaseMetaData dmd ) throws SQLException
    System.out.println( "List of Supported Transaction Isolation Levels: " );
    if( dmd.supportsTransactionIsolationLevel( Connection.TRANSACTION_READ_UNCOMMITTED ) )
    System.out.println( "TRANSACTION_READ_UNCOMMITTED is supported!" );
    else
    System.out.println( "TRANSACTION_READ_UNCOMMITTED is unsupported!" );
    if( dmd.supportsTransactionIsolationLevel( Connection.TRANSACTION_READ_COMMITTED ) )
    System.out.println( "TRANSACTION_READ_COMMITTED is supported!" );
    else
    System.out.println( "TRANSACTION_READ_COMMITTED is unsupported!" );
    if( dmd.supportsTransactionIsolationLevel( Connection.TRANSACTION_REPEATABLE_READ ) )
    System.out.println( "TRANSACTION_REPEATABLE_READ is supported!" );
    else
    System.out.println( "TRANSACTION_REPEATABLE_READ is unsupported!" );
    if( dmd.supportsTransactionIsolationLevel( Connection.TRANSACTION_SERIALIZABLE ) )
    System.out.println( "TRANSACTION_SERIALIZABLE is supported!" );
    else
    System.out.println( "TRANSACTION_SERIALIZABLE is unsupported!" );
    =========================================================
    However, I encountered the following exception when running at the highlighted statement:
    ======================================================
    SQLException: java.sql.SQLException: Transaction manager errors. statement not allowed in XA Session.
    ======================================================
    To my surprise, the isolation level TRANSACTION_SERIALIZABLE is supported from the database vendor. So why can't I change the transaction isolation level?

    You can change the setting, you may need to click the lock at the bottom of the preference pane. Be careful what you download and install, Gatekeeper is there to help you. OS X: About Gatekeeper - Apple Support

  • Why can't i change the setting at the security

    Why can't i change the setting at the security & privacy? After I switch to OS X Yosemite, i cant install some application. It says that I can install due unidentified developers. Can anyone help?

    You can change the setting, you may need to click the lock at the bottom of the preference pane. Be careful what you download and install, Gatekeeper is there to help you. OS X: About Gatekeeper - Apple Support

  • Why can't I change the transparent color in IOS 7?

    Who thought all this WHITE AND TRANSPARENT color looks appealing?
    Why can't I change the color of the folders and text?
    I already tried inverting the colors and then it washes out the photos I use as my wallpaper

    That's very sad those colors can't be changed. They really look ugly.
    Thanks for responding.

  • WHY can't i change the civility in itunes store always said that there is an error, WHY can't i change the civility in itunes store always said that there is an error

    HELP
    WHY can't i change the civility in itunes store always said that there is an error, WHY can't i change the civility in itunes store always said that there is an error

    try this
    http://support.apple.com/kb/HT1452
    but also, do you already have your itunes account runnig on other computers?  if so how many ?

  • Why can I not change the apple id associated with iphoto and imovies

    Why can I not change the appleid associated with iphoto and imovies

    Is it not your Apple ID? Is this a used Mac? If so, the Mac, OS X and the iLife apps are all registered to the original owner of the Mac.
    When someone sells a Mac they should erase the Mac and reinstall the most recent version of OS X that came with the Mac. And they should call Apple Care and have the Mac, the OS and the iLife apps disassociated from their Apple ID. Can you call the original owner and request that?

  • HT1918 I moved to another country and would like to change the billing country for the credit card. It doesn't allow me to switch the country only street etc.. Do I have to create a new account separately for a new country?

    I moved to another country and would like to change the billing country for the credit card. It doesn't allow me to switch the country only street etc.. Do I have to create a new account separately for a new country?

    Nope. You can only have one credit card attached to an account at a time. Its not that big of a deal to use two accounts, users do this all the time. Create the second account(UK Account) in iTunes on your computer...sign out of your Italian account first. Then authorize your computer for this new account: Store>Authorize this computer. Then sync your phone. Now, to switch accounts on your phone: Settings>Store...tap the ID shown...sign out...then sign back in with the ID you want to use.

  • I couldn't change the billing address for another country

    I couldn't change the billing address for another country!
    It was UAE, nowaday I'm living in Brazil. How can I do it?

    Your credit or debit card credentials must be associated with the same country where you reside.
    "Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
    From here >  The Complete Guide to Using the iTunes Store | iLounge Article

Maybe you are looking for