Why can't I clear the queue on my laptop.

I have a Photosmart C6380 all in one printer on a net work and one of the computers has a document in the queue that will not cancel . The laptop is a HP pavilion dv6000 running windows 7. I have tried to cancel the document with no success, it says it is deleting but never does. I have tried restarting several times but that doesn't help.
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Try the Print Diagnostic Utility I linked below to clear the print queue on the DV6000.
Printing Problems? Try the HP Print Diagnostic Utility
Let us know if it worked.
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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Why can't I clear the queue on my laptop.

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