Why can't i connect to itunes store when i make purchases from apple?

why can't i connect to itunes store when i make purchases from apple?

Read http://support.apple.com/kb/TS1368

Similar Messages

  • Why can't I connect to iTunes Store when I try to purchase an application?

    Why can't I connect to iTunes Store when I try to purchase an application?

    Hi marlonwanawan,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • Why Can't I connect to itunes store ?

    Why Can't I connect to itunes store ?

    iTunes and App Store services are currently experiencing issues. See http://www.apple.com/support/systemstatus/ for more information.

  • Why can't I connect to iTunes store on iPhone4s?

    Why can't I connect to iTunes store on iPhone4s?

    Try here >  Can't connect to the iTunes Store

  • Why can't I connect to Itunes store, after updating my ipad to OS 6?

    Why can't I connect to Itunes store, after updating mt Ipad to Os 6?

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • It says cannot connect to iTunes store when I click purchase history even though I'm connected to iTunes store

    It says cannot connect to iTunes store when I click purchase history even though I'm already connected to the iTunes store?

    Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.

  • TS1277 Devices show 'Cannot connect to Itunes Store' when try to purchase via device, however able to purchase via computer, this has only happened today on both devices iphone and ipad. Purchased a film via ipad yesterday no pronlem. I have tried turning

    Devices show 'Cannot connect to itunes store' when try to purchase via device. However able to purchase via computer therefore password is correct. I purchased a rental film yesterday via ipad so this has just occured today. I've tried rebooting both devices and re sincing with itunes, but the problem remains. I back up via computer not icloud if this makes a difference, which it shouldn't. Any ideas??

    I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
    In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
    Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
    incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

  • Why can't I connect to iTunes store on my computer?

    I can't connect to iTunes store or ping. When I click iTunes Store it starts loading then stops halfway.
    Is there any thing that can make this happen? like another program or something?

    I'm having the exact same problem.  Itunes worked perfectly until I did the upgrade. (I guess that's why the old saying always holds true, "If it ain't broke, don't fix it!" ) I've deleted itunes and reloaded several times and it's always the same issue. Even took down my firewall and virus protection to do the reload with no luck.  I also found an older version of itunes and tried to load that one with no luck.
    Some computer Guru please help us!
    Thanks!

  • Why can't I connect to itunes store from my imac?

    Can someone help me with staying connected to itunes store? I have a 2 year old imac, updated frequently, and over the past two months I can't connect to itunes store very easily. I get the "network connection was lost. There was an error in the itunes store.Please try again later."
    I'll get this several times in a row, then it'll work once in a while. I'm getting the spinning rainbow circle of death more often also and have to force quit itunes. Downloading is usually incredibly slow if it works too. Didn't used to have any trouble. Could have come after one of the recent itunes updates?

    I'm having the exact same problem.  Itunes worked perfectly until I did the upgrade. (I guess that's why the old saying always holds true, "If it ain't broke, don't fix it!" ) I've deleted itunes and reloaded several times and it's always the same issue. Even took down my firewall and virus protection to do the reload with no luck.  I also found an older version of itunes and tried to load that one with no luck.
    Some computer Guru please help us!
    Thanks!

  • Can't connect to iTunes Store for in-app purchase from one apple ID to another?

    I downloaded an app on ID1. I tried to then sign out and sign in with a new ID2 to do an in-app purchase.  I got an error message saying that I couldn't connect to iTunes store. I read the message boards and found that you can't do this since the apps are linked to the apple ID that was logged in when you downloaded the app.  So I logged out of apple ID2 and logged back to the original ID1 to do the in-app purchase, but I still get the same error message saying that the purchase can't be completed and that it couldn't connect to the iTunes store.  Is there a fix to this???

    Look at this link. You may be restricted for 90 days.
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
     Cheers, Tom

  • Why can't I access the itunes store when signed in on my wife's Earthlink email address?

    I'm trying to setup my iPad 1 for my wife to use and when I sign in under her email address (that has been setup in itunes), I get the "cannot connect to itunes store" message.  When I sign in under my email address, everything works fine.  What gives?

    Baseal wrote:
    When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store. 
    When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
    You might look here for some help.
    http://www.apple.com/support/appleid/

  • Why can I not connect to itunes store? Im trying to buy gems on clash of clans and it says purchased failed

    Im getting frustrated it makes no sense my card is fine i just used it about 20 mins ago

    What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • TS1717 Why Can't I Connect to itunes Store on a Second Computer?

    I set up my itunes account on a computer in Florida which uses Windows Vista.  Everything works fine and I am able to sync songs to my ipod shuffle.  However, when I came home to Wisconsin and tried to use my account here, I had trouble.  This computer uses Windows 7.  I was able to download itunes but can't connect to the store.  I went to the store menu and clicked on "authorize a computer".  I then signed in but was unable to connect to the itunes store.  I clicked on itunes store help, but no help menu showed up.  What can be the problem here?

    I then signed in but was unable to connect to the itunes store.  I clicked on itunes store help, but no help menu showed up. 
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why can't I connect to iTunes Store on my iPad or iPhone?

    I can't seem to connect to the I tunes store to make an app purchase...please help!

    Apple's servers may be being hammered by people continually checking for the new iOS 7 to be released. I'd expect to see more issues once the update is rolled out. In the meantime try:
    Logout of your account, then log back in.
    Device Reset (won't affect settings/data/music/apps/etc)
    Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
    Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
    Release BOTH buttons when you see the Apple logo and allow the device to boot normally

  • TS1398 Why can I not connect to itunes store on iphone...sometimes I can and sometimes I can't.. lately cannot

    I turner Wifi on and off.. turned phone on and off, plugged phone into computer.. nothing is working

    I am able to connect to internet. Just when I go to update anything in apps it says Cannot connect to itunes

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