Why can't I connect to the ITunes Store?Also can't download any CD's.For 3 weeks now and no tech support to help on phone?what is up???

Why can't I connect to the ITunes Store?Even through I troubleshooted with the info I was e-mailed,created new password,
made sure date,keychain was correct etc and still cannot open store .I have MacOSX 10.4.11 and it does not let me download
the latest version of iTunes.I need to speak to someone on the phone as it has been over 3 weeks now and this issue is still
not resolved. also cannot download any CD's. After reinstalling disc 1 as told by 1 800 MY APPLE (as I was unable to cut and paste
on my Mac)I ended up having to bring the computer in to the Apple Store on 5th Ave in Manhattan as it also required Disc 2 .
Unfortunately I did not back up my music library and was not told it would be fully erased due to reinstallation. My 6 year music
library got completely wiped out.iTunes had a history of my purchases but I received an e-mail stating about 35 songs and
videos I purchased cannot be retroactive due to modification(I don't know what this means)I greatly appreciate if someone would
help me clarify this issue.
Thank you.
Sincerely,
Maria 

Does it work at Starbucks and Public Library?
Have you tried updating the router firmware?

Similar Messages

  • Why can't i connect to the itunes store

    why can't i connect to the itunes store?

    Dear
    I have this question around 1 week before I make the decision to upgrade my Ipad2 to the new version iOS 5 , however, the problem is same , I can not connect to ITUNES store
    I had tried all of the method you have presented that posted at Internet but no result
    I decided to return to i studio to ask them the reason, but when I gave my IPad to the staff, he just put his wifi password, then the iPad can work as ussually , then he told me maybe my Internet problem, but I can connect to surb my web, I can do everything except to connect the iTunes.
    Then after I call to the wifi provider company, they ask me o set up all the proxy then now I can connect to iTunes store as normally.
    Hope will help you

  • Why can't i connect to the itunes store on my ipad?

    why can't i connect to the itunes store on my ipad?

    Hello gtsowen,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Best of luck,
    Mario

  • Why can't I connect to the iTunes store 9/24/2011?

    Why can't I connect to the iTunes store 9/24/2011?

    Dear
    I have this question around 1 week before I make the decision to upgrade my Ipad2 to the new version iOS 5 , however, the problem is same , I can not connect to ITUNES store
    I had tried all of the method you have presented that posted at Internet but no result
    I decided to return to i studio to ask them the reason, but when I gave my IPad to the staff, he just put his wifi password, then the iPad can work as ussually , then he told me maybe my Internet problem, but I can connect to surb my web, I can do everything except to connect the iTunes.
    Then after I call to the wifi provider company, they ask me o set up all the proxy then now I can connect to iTunes store as normally.
    Hope will help you

  • Why can't i connect to the itunes store on my ipad, why can't i connect to the itunes store on my ipad

    why can't i connect to the itunes store on my ipad

    What have you tried to fix it ? e.g. have you tried :
    - logging out and back into your account on it
    - disconnecting and reconnecting to your network
    - a soft-reset (i.e. a reboot)

  • Why can't I connect to the iTunes Store on my new iPad??

    Why can't I connect to the iTunes Store on my new iPad??

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Why can't I connect to the itunes store on my windows 7 64 bit pc

    Why can't I connect to the itunes store on my windows 7 64 bit pc?

    perfect, thanks.
    When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why can I not connect to the itunes store on my iPhone?

    Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • Why can't I connect to the iTunes store or update my apps?

    Why can't I connect to the iTunes store or update my apps?

    The Stores are currently down. Its not a problem with your device.  https://www.apple.com/support/systemstatus/

  • HT204266 Why can I not connect to the iTunes Store even though my password is correct and I have both Wifi and 3g?

    Hello!
    Could someone please help me?
    I cannot connect to the iTunes store on my iPhone for some reason.  I have reentered the password, shut the phone on and off a few times and have been able to connect to the iTunes store on my computer.  This is a pretty big problem and I don't understand why it is happening.
    Many thanks
    Chris

    Looks like there's a general problem across the US and UK at Apple's end. I've not been able to connect since this morning and there are loads of threads on here about the same issue.

  • How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    See thes previous discussions:
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • With verson 12.01.26 my iTunes can no longer connect to the iTunes store or iTunes Match

    After downloading iTunes version 12.01.26 on my PC my iTunes can no longer connect to the iTunes store or iTunes Match. My itunes displayed a message at the top that it was connecting to the iTunes Store. After closing my laptop and opening it again after a few hours, there was a message stating that my computer was unable to connect to iTunes because of a problem with my internet connection. My laptop is connecting fine with the internet, yet not through the iTunes program, or at least it seems that way. I'm not positive but  feel like the issue may have stemmed when I downloaded the new version, I think maybe I messed up the process somehow by closing my computer or something.

    Hello there, gracieflad.
    The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
    Can't connect to the iTunes Store - Apple Support
    Thanks for reachign out to Apple Support Communities.
    Cheers,
    Pedro.

  • I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    Hi curterb,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    - Brenden

  • TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed.  Any suggestions?

    I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed.  Any suggestions?

    everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • TS1398 Why can I still connect to the internet, but I can no longer connect to the iTunes store?

    My family recently gave me an iPad for Mother's Day. It's been really awesome, but suddenly today I began getting an error: "Cannot connect to iTunes Store."
    The process looks great right up to the download. Then, after the icon appears with the status bar, just before you would expect the status bar to start filling out...BAM, error!
    I can connect to the internet just fine. I am able to sync via WiFi without trouble. I'm pretty sure I have tried all the troubleshooting on-and-offs. I even did a restore.
    Am I missing something? Why would it work fine one minute and get all quirky the next?
    Help me Obi-wan Kenobi; you're my only hope.

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

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