Why can't i connect to the itunes store on my ipad?

why can't i connect to the itunes store on my ipad?

Hello gtsowen,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Best of luck,
Mario

Similar Messages

  • Why can't i connect to the itunes store on my ipad, why can't i connect to the itunes store on my ipad

    why can't i connect to the itunes store on my ipad

    What have you tried to fix it ? e.g. have you tried :
    - logging out and back into your account on it
    - disconnecting and reconnecting to your network
    - a soft-reset (i.e. a reboot)

  • Why can't I connect to the ITunes Store?Also can't download any CD's.For 3 weeks now and no tech support to help on phone?what is up???

    Why can't I connect to the ITunes Store?Even through I troubleshooted with the info I was e-mailed,created new password,
    made sure date,keychain was correct etc and still cannot open store .I have MacOSX 10.4.11 and it does not let me download
    the latest version of iTunes.I need to speak to someone on the phone as it has been over 3 weeks now and this issue is still
    not resolved. also cannot download any CD's. After reinstalling disc 1 as told by 1 800 MY APPLE (as I was unable to cut and paste
    on my Mac)I ended up having to bring the computer in to the Apple Store on 5th Ave in Manhattan as it also required Disc 2 .
    Unfortunately I did not back up my music library and was not told it would be fully erased due to reinstallation. My 6 year music
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    videos I purchased cannot be retroactive due to modification(I don't know what this means)I greatly appreciate if someone would
    help me clarify this issue.
    Thank you.
    Sincerely,
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    Does it work at Starbucks and Public Library?
    Have you tried updating the router firmware?

  • Why can't i connect to the itunes store

    why can't i connect to the itunes store?

    Dear
    I have this question around 1 week before I make the decision to upgrade my Ipad2 to the new version iOS 5 , however, the problem is same , I can not connect to ITUNES store
    I had tried all of the method you have presented that posted at Internet but no result
    I decided to return to i studio to ask them the reason, but when I gave my IPad to the staff, he just put his wifi password, then the iPad can work as ussually , then he told me maybe my Internet problem, but I can connect to surb my web, I can do everything except to connect the iTunes.
    Then after I call to the wifi provider company, they ask me o set up all the proxy then now I can connect to iTunes store as normally.
    Hope will help you

  • Why can't I connect to the iTunes store 9/24/2011?

    Why can't I connect to the iTunes store 9/24/2011?

    Dear
    I have this question around 1 week before I make the decision to upgrade my Ipad2 to the new version iOS 5 , however, the problem is same , I can not connect to ITUNES store
    I had tried all of the method you have presented that posted at Internet but no result
    I decided to return to i studio to ask them the reason, but when I gave my IPad to the staff, he just put his wifi password, then the iPad can work as ussually , then he told me maybe my Internet problem, but I can connect to surb my web, I can do everything except to connect the iTunes.
    Then after I call to the wifi provider company, they ask me o set up all the proxy then now I can connect to iTunes store as normally.
    Hope will help you

  • Why can't I connect to the iTunes Store on my new iPad??

    Why can't I connect to the iTunes Store on my new iPad??

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Why can't I connect to the itunes store on my windows 7 64 bit pc

    Why can't I connect to the itunes store on my windows 7 64 bit pc?

    perfect, thanks.
    When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why can I not connect to the itunes store on my iPhone?

    Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • Why can't I connect to the iTunes store or update my apps?

    Why can't I connect to the iTunes store or update my apps?

    The Stores are currently down. Its not a problem with your device.  https://www.apple.com/support/systemstatus/

  • Why can i not connect to the itunes store

    im in a game and i cant connect to the itunes store why? Help

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • HT1491 Why can I not connect to the ITunes Store for updates?

    This is the second time in less than a year that I cannot access the ITunes Store for updates to my IPad. I have reset my settings with no luck. Can someone help because Apple does not seem to want to.?

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Why can't I connect to the iTunes Store, Why can't I connect to the iTunes Store

    I can't connect to the iTunes Store from my mini ipad why ??

    Try accessing it from the Music app. If it works, then try the iTunes Store app again.

  • TS1368 why can i not connect to the itunes store?

    Why can I not connect to update my apps on my I phone?

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • TS1368 Why can't I connect to the iTunes Store on my ipad3

    I am trying to download apps from the App Store and it won't let me by saying 'cannot connect to the iTunes store'.
    Why is this and will apple fix this apparent problem with Ios6

    perfect, thanks.
    When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why can't I connect to the iTunes Store on my iPhone 5?

    When I try to download an app it is saying I can't connect to the iTunes Store. I tried logging out and then back in, but it won't let me sign back in. Help!

    perfect, thanks.
    When I try to connect to the itunes store, it says 'accessing itunes store' and just hangs there.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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