Why Can't I Contact Tech Support?!?

I have a problem with my mobo (KT3-Ultra MS-6380E) and i want to talk to a technician about sending my mobo to them for replacement or repair. But whenever i call them they put me on hold, i dont mind waiting for their represetatives to serve me but everytime i wait for about 7minutes the answering machine tells me to leave a message or hang up. I tried filling outa problem description form and leaving messages on the answering machines but they never call me beck. What kind of a service is this? Does anyone know what i can do about this?
I call the technical support number in California at 626-913-0828

Hi:
If you are having issues with any online support, I suggest you contact HP by phone at 1-800-HP invent (1-800-474-6836) in the USA/Canada.

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