Why can't I convert a PDF document to Word?

I just recently purchased the Adobe system in order to be able to easily convert PDF documents to Word. After successfully enrolling, I got a side screen that provide the steps to make the conversion. It seemed simple enough although I kept getting error messages and was unable to process the task.  What am I missing?

Hi Jennifer,
How to convert a PDF file to Word:
Open a file in Acrobat XI.
Choose Tools > Content Editing > Export File to Microsoft Word Document.
Click Settings to turn on optical character recognition (OCR) if your PDF contains scanned text.
Name the Word file and save it in a desired location.
Please let me know if you get any error following the above steps.
Regards,
Rave

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