Why can't I create a new character tag in the designer?

I'm trying to create a new character tag in the designer but when I click the down arrow next to Commands, I don't get the COMMAND box that allows me to select New Format. Is this a bug or is there something else I need to do get it to respond? I'm able to add a new paragraph tag with no problem. I exited out of FrameMaker and restarted but that didn't seem to help. Thanks

Sheila,
I'm using Version 9.0p230. Windows OS.
Yes, the COMMANDS pop up does not pop up!
Yes, I rebooted but I had the same problem. I ended up entering a new name directly in the Character tag field from the Designer and was able to create it that way. Thanks

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