Why can't I create an Apple ID?

iPhone 4s. It was my wife's but she upgraded to a 5c. I created an Apple ID for my 11 year old using the Family Sharing with no problems. He now has an ID and is receiving emails. I did a factory reset, clearing all Safari data. Now I try to sign in on the 4s at start-up and it keeps giving me the error 'can't create apple id.'
What can I do?
Thanks!
Dave

Always make sure your device is updated to the newest software available for your device. Family Sharing is new to IOS 8 And if you are on an older operating system you will not be able to benefit from this feature. Here is a great link about family sharing to check out as well: Sharing purchased content with Family Sharing

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