Why can´t I create custom paper sizes in millimeters?

Since I upgraded to Tiger (?) or since I bought (?) my new Epson printer RX700 I can´t customize paper sizes in millimeters. For example the value 12,1x12,2 gets evened out to 12x12. This happens regardless of programs I try to print from. Epson has no solution to the problem. Is it a cumputer problem?
iMac G5 Mac OS X (10.4.7) 768 MB, 1,8 GHz

Thanks for your answer. I was trying in Aperçu, Acrobat Reader and Firefox. After your post, I did try in Safari and had the same rouding problem, as I expected since the custom page size management seems to be an OS X function used by all applications.
May be the error is in the way I type the paramters in the page size boxes : I type, e.g., "12,5 cm" which is transformed into "13 cm" when I hit another control ?
I tried other formats whithout success :
"125 mm" -> "125 cm" !
"125 pt" -> error message
"12.5 cm" -> error message
"4,92 in" -> error message
"12,5" -> "13 cm"
I also tried to set System Preferences > International > Formats > Measurement units to "American" instead of "Metric". Then I could enter sizes in inches but non-integer values were also rounded to the nearest integer.
How do you enter decimal values into the size boxes ?

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Hi @Saltman1,
Welcome to the HP Forums!
I noticed that you cannot print on a Hobby Lobby RSVP card size is 5.5" X 8.25" with your HP Photosmart 6520 on Windows 8. I am happy to look into this for you!
According to your printer's specifications, this is an unsupported card size for this printer. The supported card sizes are:
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RnRMusicMan
I work on behalf of HP
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so I've been pulling my hair out for 2 days & nights now trying to figure out why I couldnt print on custom paper sizes - I've just now hit the "help" icon in the print dialog box and found this:
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If Page Setup is not available, choose File > Print.
If the Print dialog contains only two pop-up menus and some buttons across the bottom, click the disclosure triangle beside the Printer pop-up menu.
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Click the Add button.
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This question was solved.
View Solution.

Hello invqn,
after having performed some detailed research, as well as installing the Pro 8100 (and other products) on a Windows 7 system, we determined the Pro 8100 doesn't support Custom Sizes: that was by design and intent.
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We hope this helps....
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HardCopy (I am employed by HP) [If this was helpful, please mark this 'Solved' or 'Accept as Solution' so others can find this too]
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Hi,
Which Microsoft product (application) are you using ? Printer supports the following custom sizes:
From ADF: Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)
From input tray: Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long)
You need to select right custom size from the application.
Regards.
BH
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Custom Paper Size

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To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
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I had this same problem and discovered that what I had to do was give my custom size a name, then after you do that, you get the 'save' button and it will be listed among the seletions availabe under 'more.' I am not sure why it wouldn
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When printing on Epson printers (4800,4880,4900) in the Photoshop print settings dialogue box it won't allow me to print at a custom paper size using the sheet or manual feed settings. The paper feed option defaults to Roll Paper when I create the custom paper size, and then when I change it and try and save the settings it just reverts back to roll paper. If I try and send a print after this then the printer won't accept it because it's being told to print on a roll instead of sheet. Why is this?? I'm using CS6 and OS 10.7 and I've never experienced this problem with any previous Photoshop/ Mac OS X before. Please help!

I use a pc therefor Windows and PC Photoshop. Anyway The way this works in Philosophy windows print dialog you have to set both Photoshop print settings and the printer driver settings. And if Photoshop is to handle colors you must set off the device drivers color management. Photoshop Dialog has a printer setting button. I use that to set the device driver setting like color management off, print quality and custom paper size and source roll paper.
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Hi,
i want to print on custom paper size - 500x700mm, but cant set custom paper size straight in Illustrator, only in printer driver. When I set it up and print file, all shapes are smaller on print than in file! Same thing happens with 320x450mm size. After some searching i tried to print it in landscape (wider side in printer) and everything is ok!!! but when i get back to portrait it is all smaller again :/
On pre-intalled A4 size everything is ok.
Can anyone help me, i want to print on 700x500mm but my printer is only 600mm wide ;/
Tried to change any possible fit, resize and rotate option throughout app, system and in printer with no success.
Specs:
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Yeah, HP tech support is iffy at best.
I think you're on the right track.
I don't think the issue is Illustrator. In my experience, the Art Board feature is exactly what is warranted for custom page sizes.
I also wouldn't think it is an OS issue, as the drivers need to conform to OS development rules. If the driver "says" it can do it, it SHOULD do it. If it doesn't, that's not the OS's fault.
In cases where you're trying to go "outside" the page-size presets of the printer driver, this is where people encounter problems, which is why I think the issue is the print driver. My solution has been to use an existing page-size preset, and hand-trim after printing. But in quantity prints, this becomes a pretty serious problem.
One other thought. Someone else on this forum found that they could use custom page sizes (with certain printers) if they always fed the paper in its "tall" position, rather than feeding it in "wide." This might require you to rotate artwork in ai, I'm not sure. But it's worth a try in attempting to get your custom page size to print properly.
Good luck.

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I have no problem printing envelopes, though, which seems odd because they too go in the manual feed for my printer. The notecards are similar width to the envelopes, but only about half the length.
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I have had the same problem, and with the same result; Adobe Tech Support can't help or fix, after 15 hours on phone, Level 2 support. It is a software bug Adobe has, and can't seem to fix. I just upgraded to Lightroom CC, and my problem migrated with the upgrade. I print in Photoshop fine.
If you found an answer, I would appreciate knowing how to do it!
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Why can´t I create custom paper sizes in millimeters?

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