Why can't I create Road Runner account?

Set up the trial .mac mail account okay.
Have a hawaii.rr email on old PC and trying to set up on laptop.
Sometimes the pop-server creates but the smtp-server doesn't and sometimes neither one creates.
Called RR twice...they keep saying it's a Apple problem.

http://discussions.apple.com/thread.jspa?threadID=1315184&tstart=75
My Road Runner account ran into the same problem until my friend cloeb fixed it for me. The two techs I had talked to previously at RR told me to contact Apple, as it was their issue.
Maybe something in the above-mentioned thread will work for you.
Good luck!

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