Why Can't I do an early upgrade @ an outside retailer????

I really need to upgrade my LG env touch. It's not working properly and I really don't like it anymore. I need a smartphone for work purposes and I wouldn't like to pay $200 for a Samsung Fascinate with verizon when I can get it for $50 at Best Buy. However, they can't see the early upgrade. I was so upset when I went to upgrade and they told me that I still wasn't eligible. I contacted Verizon and they told me that I was elibigle and they dont' know why I can't upgrade. I am so confused and upset. Please help.

Actually, that is incorrect. At this point if the vendors aren't able to see the upgrade it is an "early upgrade" meaning you have completed 12 months of the 24 month contract. At this point verizon allows you to upgrade through any of their direct channels (online/phone/store). If you want to upgrade with a vendor like Best Buy you would need to wait until you've completed 20 months, at that point your standard upgrade would be available and you can upgrade anywhere.

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