Why can't i download full versions of programs after i purchased them?

why can't i download full versions of programs after i purchased them?

Downloadable installation files available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7.1| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5.5, 5 | 1
Contribute:  CS5 | CS4, CS3 | 3,2
FrameMaker:  12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

  • Why can't I download latest version of iTunes in Windows 8?

    Why can't I download latest version of iTunes in Windows 8?

    Hey gallaleo3,
    First, if you already haven't, try downloading the latest version here:
    www.apple.com/itunes/download
    Then, if you have issues installing it from there, I would use the recommended steps in here:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Delgadoh

  • HT4718 Why can I not download lion? It appears as a purchase.

    Why can I not download lion? It appears as a purchase.

    This is a User to User Forum...
    Use this Link to Contact Apple  >  http://www.apple.com/support/itunes/contact/

  • Why can't I download latest version

    Why can't I download the latest version of I tunes, iPad is less than a year old?

    Re-post your question in the proper iTunes forum, either for Mac or for Windows.  This forum is for asking questions about how to use these forums, not for questions about software or hardware.
    What you need to do will depend more upon your computer's configuration and right now we know nothing about that.  If using a Mac, get more information about your computer. Go to the Apple in the upper left corner of any window, then  "About This Mac".  Write down what it says about "version"and report it in your topic.  Now continue to "More Info..."  Copy and paste the information, but omit the serial number and Hardware UUID (if present).

  • My hard drive crashed so I had to reinstall iTunes. Now I can't see the full versions of the songs I purchased recently in iTunes.

    I can see the preview versions of the songs in my account but I don'[t know how to restore the full versions.  Thanks for any advice.

    Depending on which country you are in, then you might be able to re-download the music from iTunes : http://support.apple.com/kb/HT2519 . Otherwise have you not got a backup of your purchases on, for example, an external drive or DVD that you can copy back onto your computer and add into iTunes ?

  • I can only access saved photos in PSE, they are on my hard drive but I can't have them printed and can only look at them in PSE! Why can't I do anything with the photos after I worked them up and saved them?

    Why can't I access my worked up saved photos only in PSE? It won't let me have do anything with them only in PSE I can't even send them to be printed!!!!!

    Have you been able to upload them to be printed in the past?
    How are you going about this?
    What happens when you try to print to your desktop printer?

  • Why can't I download old versions of CS, I need to reinstall CS5.

    Cant anyone point me in the right direction?

    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • Why can't I download latest version of premiere through the creative cloud app?

    I just purchased a new computer and synced my creative cloud account.  It didn't download the latest version of premiere and says that I am up to date (which I am not.)  Anyone know why this is? and how to access the update for version 6.0.2?

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654
    But... since CS6 is not part of the Cloud, unless you installed it using the "previous" process, the above may not apply
    -Previous via Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  • Why can't i download new versions of itunes on my PC?

    I can see from the amount of discussion on the net that this is a major problem and I have tried all the suggestions I can find (delete cookies, download Quicktime separately etc) but I am starting to get very frustrated as I can't get any music on my (now) 3 month old ipod. Plus I have just bought my son a touch and he can't figure it out either.
    Any suggestions?

    Try b noir's user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
    tt2

  • Why can't I download trial version in design cs6?

    when I click download now button nothing happens, I am signed in, have turned off anti virus, still nothing happens.

    As Peter said, launch Firefox browser and then click on the Download Manager button. The popup window will ask for missing plugin. Click on the missing plugin and Firfox will automatically download the matching version of Java plugin required to download the software.

  • Why can't I download latest version of iTunes in Windows 8 on my Asus laptop?

    When I try to install the latest version of iTunes in Windows 8 on my laptop I get the error "errors occurred during installation before it could be configured. System has not been modified".
    When I connect my iphone 4s, I get the message "this iphone cannot be recognized because the latest version of iTunes has not been installed.
    Round and round we go!

    Hey gallaleo3,
    I would run through the recommended troubleshooting steps in the following article:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Best,
    Delgadoh

  • Why can't I download the version ending in 152?

    I keep getting notices to update Flash Player 117 to 152. Instead of the usual download windows, there's a 3-step page that stops on step 2. When I click on Help, it tells me how to respond to the download window...which never appears. I have exhausted all the suggestions and sadly uninstalled FP 117 and now have nothing.
    I have Windows 7 for both 32 and 64 bits and Internet Explorer 11.

    Bypass teh downloader/installer altogether.
    Download the Adobe Flash Player installer directly by clicking one of the following links.
    Flash Player for ActiveX (Internet Explorer)
    Flash Player Plug-in (All other browsers)

  • Why can I play the full version of pogo games on my macbook?

    I am club pogo member but have not been able to access all the games on my macbook pro or any other apple product I own.  It there anyway to
    get these games to work on this system (Macbook Pro) or any other apple product such as Ipod or Ipad?

    OS X is multilingual no matter where you buy it, you choose the language of the user interface and the default keyboard when  you first install it and you can switch the language of the user interface via system preferences in a minute or so. 

  • Why can't i download a version of safari that's compatible with my Mac OS X 10.7.3 computer?

    well?

    The following has been used successfully by several people with various Mac OSs when other remedies have failed. Use the following if Safari fails to function correctly in only one account. This will delete all Safari items in the problem account. All Safari preferences will have to be reset:
    1 - Log into the problem account
    2 - Export Safari bookmarks
    3 - Quit Safari
    4 - Open Terminal - in Utilities
    6 - Paste the following into Terminal and make sure it is complete especially first and last characters
    mv ~/Library/Safari ~/Desktop/Safari-`date +%Y%m%d%H%M%S`; \
    rm -Rf ~/Library/Caches/Apple\ -\ Safari\ -\ Safari\ Extensions\ Gallery; \
    rm -Rf ~/Library/Caches/Metadata/Safari; \
    rm -Rf ~/Library/Caches/com.apple.Safari; \
    rm -Rf ~/Library/Caches/com.apple.WebKit.PluginProcess; \
    rm -Rf ~/Library/Cookies; \
    rm -Rf ~/Library/Preferences/Apple\ -\ Safari\ -\ Safari\ Extensions\ Gallery; \
    rm -Rf ~/Library/Preferences/com.apple.Safari.LSSharedFileList.plist; \
    rm -Rf ~/Library/Preferences/com.apple.Safari.RSS.plist; \
    rm -Rf ~/Library/Preferences/com.apple.Safari.plist; \
    rm -Rf ~/Library/Preferences/com.apple.WebFoundation.plist; \
    rm -Rf ~/Library/Preferences/com.apple.WebKit.PluginHost.plist; \
    rm -Rf ~/Library/Preferences/com.apple.WebKit.PluginProcess.plist; \
    rm -Rf ~/Library/PubSub/Database; \
    rm -Rf ~/Library/Saved\ Application\ State/com.apple.Safari.savedState 
    7 - Hit return to execute the above
    8 - Start Safari
    9 - Test Safari
    10 - Reset Safari Preferences
    11 - Click Reset on Safari menu and and adjust as required for future resets
    12 - Import bookmarks

  • HT4847 Why can't I download a 3.9 gb movie when I just purchased 15gb storage

    Why can't I downloaded 3.9 gb movie, I just purchased 15 GB of storage, I'm not to computer savvy so forgive me.

    Purchasing extra iCloud storage doesn't increase the space on your iPad, it only increases the space in your iCloud account.  If you don't have enough free space on your iPad, you'll have to remove someting to make more room.  You might, for example, import your photos and videos to your computer and delete them from your iPad to make more room, as explained here: http://support.apple.com/kb/HT4083.

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