Why can't I download if I have money in my account

I try to buy gems in clash of clans but it says to contact apple support

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  • HT4082 Why can't I download apps I have to pay for on my new iPad Mini. I have had an Apple id for my iPhone for years. When I try to download apps to my iPad, it says I need to confirm billing info. After I do that, which is the same info as always, it t

    Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.

    Could the credit card be expired?
    Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
    In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support.

  • Why can't I download songs I have purchased in the past? I checked the account information (purchase history) and when I go into the iTunes Store and search for the song it wants me to buy it again and there is no way to just re-download it.

    Can someone please tell me how to get those songs if I even can. I do not want to have to rebuy these songs that I already payed for

    Hello Olivia,
    Thank you for the details of the issue you are experiencing with your iTunes purchases.  It sounds like you may have been looking in the Account Information page, but there is a separate Purchases section you can download the songs from.
    I recommend downloading your purchases directly to your computer using the Purchases page in the iTunes Store using these steps:
    Download previous iTunes Store purchases to an authorized computer
    Click iTunes Store near the top of the iTunes window.
    Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    In the page that appears, select a category. 
    iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.
    To download all available items, click Download All.
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    Additionally, you can download the songs to your iPhone using the steps in the section titled "iPhone, iPad, or iPod touch" in this article:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT201364 why can't i download this I have a brand new MacBook

    I have a brand new mac and says I dont have the requirements

    Your "brand new" machine actually has a newer build of Mavericks than the version available on the App Store.  So you can't use the version available in the App Store, as it doesn't include the drivers for your new Retina MacBook Pro.
    If you need to re-install the OS, you can boot into the recovery partition and re-install the OS, so you can get Mavericks that way if you really need it.

  • I can't buy music and I have money on my account

    itunes won't let me buy music on my account that has about $6.00 on it. ANd i want ot buy some songs with teh money I have left.

    What do you mean "won't let me"?
    What happens when you try?

  • Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

    Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3.  My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC.  Lightroom shows Install but it is installed.  Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
    More information gives Exit Code: 7
    Please see specific errors below for troubleshooting.  For Example, ERROR:
    - 0 fatal error)s), 0 error(s)
    I also cannot directly download from my account on the web.  This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere.  I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted.  I cannot download that now as on Adobe's site it says we are experiencing problems.  Aren't we all.
    I was happy with CC until last week but now cannot recommend it.
    I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that. 

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • Why can't I download Adobe Media Encoder CC and I have the the Creative Cloud Suite.

    Why can't I download Adobe Media Encoder CC and I have the the Creative Cloud Suite? (Windows)

    It's not a separate program, it's automatically installed alongside the other CC apps which need it (Premiere Pro, After Effects, etc).

  • Why can't I download Adobe Premiere Pro from the cloud- have tried repeatedly, followed all the post

    Why can't I download Adobe Premiere Pro from the cloud- have tried repeatedly, followed all the posted advice- all other programs have downloaded without a hitch.... what's the deal?

    Hi Clearly Stated,
    Maybe try downloading the Premiere Pro trial and then licensing it?
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_pro
    After you install just covert it to be licensed as part of Creative Cloud using the "License This Software" option shown here.
    http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
    -Dave

  • Why can't I download OS X Mavericks? The download option is malfunctioning. I already checked that my mac version can have free upgrade. I click download, but it just doesnt do anything.

    Why can't I download OS X Mavericks? The download option is malfunctioning. I already checked that my mac version can have free upgrade. I click download, but it just doesnt do anything. I went to purchase tab, clicked "download" next to the app but still nothing happens. It's not internet problem because everything else on the app store works. The only thing not working is Mavericks downloading and I don't know why. Please help.

    To install Mavericks, you need one of these Macs:
    iMac (Mid-2007 or later)
    MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
    MacBook Pro (13-inch, Mid-2009 or later),
    MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)
    MacBook Air (Late 2008 or later)
    Mac mini (Early 2009 or later)
    Mac Pro (Early 2008 or later)
    Xserve (Early 2009)
    Your Mac also needs:
    OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed
    2 GB or more of memory
    8 GB or more of available space
    Since Mavericks requires 8GB's or more of free disk space, control click the MacintoshHD icon on your desktop or open the Finder, right or control click startup disk in the Sidebar on the left then click Get Info.
    You'll see Available and Capacity. Make sure there's at least 15% available disk space.
    If installed, disable anti virus software before downloading Mavericks.

  • Why can't I download IOS6 update. I have more than the required 2.5 GB of available storage on my Iphone4 .

    Why can't I download IOS6 updateon my  Iphone4. I have more than required 2.5GB storage available ?

    There is a box under the IOS 6 software update. The box says "download and Install" but I can't highlight the box to activate it. Under that there is a sentence that says "update requires at least 2.5 GB of available storage. I have 9.6 available.

  • Why can't I download adobe flash player-I have tried several times

    Why can't I download adobe flash player, I have tried everal times

    The download does not install Flash. You should find the downloaded file in your Downloads folder. Double-click on the .dmg file then double-click on the installer icon once the disc image has been mounted.

  • Why can't I download the Mac OS I just purchased?  Why does it have to be shipped to me?

    I just purchased Lion OS.  Why can't I download it from the website?  Why does it have to be shipped to me?

    Are you doing a Software Update or downloading directly from Apple?
    If Software Update, instead download the combo 10.6.8 update from here. Use Disk Utility (on your hard drive in application/utilities)  to repair permissions, then apply the combo update, and when done, repair permissions again. You'll be at 10.6.8 at that point.

  • Why can't I download adobe flashplayer.  I have tried many times on both my computers

    Why can't I download Adobe Flash player.  I have tried many times on both computers.  It says it is downloaded, but I can't find it.

    What is your operating system & version?
    What is your web browser?
    Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

  • Why can't I download the waiting songs on my iTunes? I have over 2gb storage free

    why can't I download the "waiting" songs on my iTunes ? I have 2gb of free storage

    I'm guessing because the servers or part of the network is still overloaded by millions of other trying to do the same.
    Some seem to think this helped:
    Adding Open DNS servers to network preferences (2012) - https://discussions.apple.com/message/17806286
    Changing DNS to Google on a wireless device - https://discussions.apple.com/message/17806308
    P.S. Punctuation would help the readability of your question.

  • Why can't I download Photoshop when I have a Cloud account? [was: Help]

    Why can't I download Photoshop when I have an account?

    Just being a member of Creative Cloud isn't enough. You need to choose a subscription plan: https://creative.adobe.com/plans

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