Why can't I download my acrobat pro subscription?

I just purchased Acrobat Pro and it will not download -- help!

Hi knhtr,
I'm sorry to hear that! Please make sure that you're signed in as an admin, disable any anti-virus protection and try downloading from a different browser. If that doesn't work, try downloading directly from Download Acrobat products | Standard, Pro | XI, X - Adobe.
Let us know how it goes.
Best,
Sara

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