Why can't I download my documents in PDF or word versions?

Suddenly the only version I am allow to download is pages. Any suggestions?

Hi gobi adobi,
I'm not sure what you mean by "can't download." Do you get an error, or are you just not sure where your downloaded file is? If it's the latter, when you're logged in cloud.acrobat.com, click Files to see all of your converted files. Select the file that you want to download, and then click the download icon.
If that doesn't solve the problem for you, please let us know.
Best,
Sara

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