Why can't I download my newly created PDFs?

In the last few days I cannot do anything with the PDFs that I am creating. Creating the documents from word or powerpoint is fine, i can even merge several PDFs into one new PDF but I cannot do anything with the resulting file other than view. The download button doesn't work and the share file link just produces an error message. It's a pretty useless piece of software if you can't do anything with the end product

Hi,
I am sorry for the trouble you had experienced with our service.
Download button does not work: Do you mean nothing happen after clicking the button?
Share file link produce error: What kind error message did you get?
Have you tried using the service in other browsers?
Please let me know if you still have the same issues.
Thank you.
Hisami

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