Why can't I download the updates?

When i try to update my Adobe Premiere Pro, the updater tells me to turn off the program; I do, then it starts to download and then tells me again to turn off the program. It is already turned off though. Then i get an error message:
Adobe CSXS Infrastructure 4
Installation failed. Error Code: U44M1P7
Since the program is working kind of funky, crashes alot, i thought maybe an update would fix it, but can't get anything to load.

You may need Adobe help for this, not other users in a user to user forum
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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