Why can't I export PDF from 8/8/12

I downloaded an owners manual and I can't retrieve it.  I took advantage of a trial which should be good for 7 days.  This was done on 8/8/12.

Hi Sadie J,
We don't offer a trial of our ExportPDF service. I'm guessing that you may have started a trial with another company's software. 
If I'm mistaken, could you share with us what communication you may have received about the trial you started?
-David

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