Why can't I FaceTime with my friend?

My best friend and I can't FaceTime.  I can FaceTime with my hubby & she can FaceTime with her hubby.  We both have Macbook Pros and I live in Mississippi and she lives in Oklahoma.  Could it be cause we're 9 hours away from each other or something else??  Please help!

Hi Anelka Wint,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like FaceTime is not working. I would recommend that you read this article, it may be able to help the issue.
If you can't make or receive FaceTime calls - Apple Support
Cheers,
Mario

Similar Messages

  • Can't do facetime with a friend and it always says he is busy but he is not

    I can never talk to my friend over facetime because it always says he is busy but it is not true even if we by each other but he could facetime me but I can't to him

    - Is the email address you are calling him with also listed on your iPod in Settings>Messages>Send and Receive?
    - Have you tried when you are conncted to another network?
    iOS: Troubleshooting Messages

  • I want to FaceTime with a friend in Japan.  Can I just call her through my contacts list the same way I would call my friend who live next door to me?

    I want to FaceTime with a friend in Japan.  Can I just call her through my contacts list the same way I would call my friend who live next door to me?

    Short Answer: Yes
    When they set up facetime, they either used an apple ID, or (for iphone only) their phone number.  You call using one of them.  An apple id linked email address in my opinion is simpler, as you don't need to worry about country codes and the like.  (I have never tried to facetime anyone out of the country, so I will admit I am not sure what you do about country codes.)
    These articles are a little dated, but should help you set up your or your friends facetime if you need to.
    Facetime Setup for iphone guide: http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-facetim e-set-up-use-and-troubleshooting-problems/
    Facetime setup for mac: http://simpleleapsoftware.com/blog/how-to-setup-facetime-on-your-mac/486/

  • My iphone 5c went black screen and it still can cut on and off and it went black screen when i was on facetime with a friend and could still talk to them perfectly fine what is the cheapest way to get it fixed or can i fix it myself without any money

    My iphone 5c went black screen and it still can cut on and off and it went black screen when i was on facetime with a friend and could still talk to them perfectly fine. What is the cheapest way to get it fixed or can i fix it myself without any money? I also didnt have the chance to back up my data because it went black screen out of now where.

    If your phone is not covered by the warranty anymore, Apple will replace it for a new device, same model and size, if you are willing to pay the service fee.
    If you decide to get a 3rd party company to do the repair, Apple will not service your phone anymore after that.
    Out-of-warranty repair service
    If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
    Read Apple’s Repair Terms and Conditions
    Model
    Out-of-warranty service fee
    Battery service*
    iPhone 6 Plus
    $329
    $79
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    fails Apple’s diagnostic test
    iPhone 6
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    iPhone 5s, iPhone 5c, iPhone 5
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    iPhone 4s
    $199
    iPhone 4, iPhone 3GS, iPhone 3G,
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    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
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  • I'm using iphone 4s with ios6, but why can't make facetime over the cellular networks?thanx for the answer

    i'm using iphone 4s with ios6, but why can't make facetime over the cellular networks?thanx for the answer

    Depends on your carrier and data plan.
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  • I can facetime with a friend in korea but i cant facetime with a friend in florida what is going on ?

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    Short Answer: Yes
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  • Why can't i FaceTime from my macbook pro?

    why can't i FaceTime from my mac?

    Howdy borrotolove,
    Thanks for using the Apple Support Communities.
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    FaceTime for Mac: Troubleshooting FaceTime - Apple Support
    Have a good one,
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  • Why  can't I FaceTime from iPad to imac

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    Unable to make or receive FaceTime calls after April 16, 2014
    http://support.apple.com/kb/TS5419
    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
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    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
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    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

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    I receive Facetime call and when i accept the call. Nothing happen ! I often use Facetime with this friend without problems

    I'm having similar issues.  The iPhone4's face time works just as it always did but the iPad4 is not working.  I can place a call but it won't connect, others can call and it rings but never connects.  I've signed in and out of iTunes, removed and reinstalled the wifi, hard restart, and anything I can think of.  It's driving me nuts!

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    thanks,
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    First question that I am not clear on your answer about: Is the Apple ID itself a valid email address, and the same one that you have as your Primary email address on your account? If the actual Apple ID is not an email address, then that is why you are not able to sign on to iCloud or to verify it....it must be an email address.
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    Why can't I text with non Apple equipment?

    You can with third party apps. You just can't use Messages in order to text since it only works with other iOS devices and Macs running Mountain Lion.
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  • Why can't i pay with ideal for my skypenumber? and...

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    number

    Hi ronhermes,
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    On Fri, 12 Nov 2004 13:49:31 -0600 (CST), "mrutter@contech"
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