Why can't I find a representative of iTunes to help me with an iTunes problem?

Why can't I find an iTunes employee to help me with an iTunes problem?

Slow down already. There is plenty of help available.
Start here: http://www.apple.com/support/contact/
As you can imagine, Express Lane is designed to address the 99% of problems that you can fix yourself. Just like every other business these days.
Eventually you will reach a point in which you can send an email. It has never taken them more than about half a day to get back to me.

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Vanzant70 wrote:
I want to make it so when I click on my Mail icon on the dock it prompts to type in a password rather than just having the mailbox pop open with all my mail there to read. This has got to be simple??
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Message was edited by: lkrupp

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Why can't I find a representative of iTunes to help me with an iTunes problem?

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