Why can't I get 4G or LTE on my iPhone 5s?

We just switched from AT&T to Verizon, and for some reason now I can't get my cellular data to work. If you go to the LTE coverage map, and use the zip code 17517, we live in one of the dark red areas, and it says we should always have access to 4g and LTE here. However, I haven't been able to use either 4g or LTE at all since I brought my iPhone home. I get a small E instead, and this gets me about 10 KB/s download and upload. I'm paying for 3GB a month of 4g LTE data, and I can't seem to use it. Cellular data is enabled (obviously) and so is Enable LTE. Yet no matter what I can't get 4g or LTE where I live, even though the coverage map says I should. Is there a way to forcibly enable 4g or LTE or something like that? I'd hate to be paying so much and not being able to actually use it.

    algorn120, thank you so much for the details! This does seem a bit strange that you are having these kind of issues. I would love to try a few troubleshooting steps on the phone to make sure we are getting the best from the devices and our network. On the devices can you please go into Settings, General, Reset, and then Reset Network Settings. This will keep everything on your phone, you will need to re-enter your wi-fi password again. But, your pictures, contacts, and apps will still stay on the phone. Once that is completed please re-test the network and keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

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