Why can't I get a book that I pre ordered already

I pre ordered a book an now that it is out I can't get it it's saying that I have to buy the book all over again

Hey there Christian1529,
It sounds like you are unable to download a book that you pre ordered. This info should help you get that downloaded from the folllowing article:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
From: iTunes Store: About pre-orders
          http://support.apple.com/kb/ht5714
If you are still unable to download it, I would reach out to our iTunes Store support team directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Take care,
Sterling

Similar Messages

  • Why can't I buy a movie that I pre-ordered, with the iTunes card already redeemed?

    See, I bought an iTunes card the other day and redeemed it that same day. After doing so, I pre-ordered a movie that was expected to be released on the 18th of March(today). So I tried to purchase the movie I pre-ordered with the credit I redeemed from the iTunes card, but it is asking for my billing information. So I clicked on the link where it says "To redeem code, click here", and it asked me to enter a code. My concern is why can't I buy that movie I pre-ordered with I the money I have in my iTunes account?

    You didn't purchase the movie, you pre-ordered it. So the code works to put in the pre-order for the movie. So it's on hold, so to speak. Then when the movie comes out (and only then) are you actually billed, so you have to enter the code again in case you or someone else who has access to your computer used some -- perhaps too much of the credit in the meantime.
    If I use a regular credit card and pre-order something, oftentimes there is some kind of perk or extra included along with it for me in return for pre-ordering. Like an extra feature for example. I don't actually get billed until I actually get the movie and so it's kinda like that.
    Did you lose the code?
    If you did, I'm sorry, but you could call Apple & hopefully they will make things right.
    You could go here to get the ball rolling > http://support.apple.com/kb/HE57
    Message was edited by: Michael Murphy3

  • Why can't Canadians get text books on ibooks

    why can't Canadians get text books on ibooks, apple makes me so mad some times

    Might be that Canadian publishers aren't on board with apple in this one. Or they might just be under development. At any rate, you won't find any answers from apple in here, we're all users.

  • HT5312 Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?

    Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • When will I get a movie that I pre ordered? The movie is Divergent

    When will I get a movie that I pre ordered? The movie is Divergent

    Most likely sometime in July when it is released.

  • Why can't I get to my elements if I have already signed up?

    also...Why can't I get 'layers' to open up?

    Are you trying to sign in to photoshop.com? That's long gone - Adobe shut it down last year. But you don't need to sign in to photoshop.com to use the Organizer and the Editor so just ignore that.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

  • Why can I not get back money that I was unrightfully charged?

    I had a promotional offer for a free Iphone 5C and when I ordered it , they ended up debiting my bank account. I called twice and was told they would put it back, After 10 days , I called a 3rd time and was told I would either have to take a credit to my account or wait 4 weeks to get my money back on my credit card. It only takes a minute to take it so, why should it take 4 weeks to get it back? And why was I lied to twice when the agent said it would be taken care of immediately?????

    It seems like it can be taken care of immediately by a bill credit. A bill credit does not put the money back on your credit card but takes it off your bill. To me it's the same. So if you have a $100 credit on your bill you have $100 that you pay back to your credit card rather than to Verizon. If you want anything else the request must be submitted through the fiancé department and has to then be researched and approved before being paid. I would say take the bill credit. You're still getting your money back.

  • Why can't I download my apps that I have purchased already without putting my password in?

    I need help

    Apps are forever associated with the Apple ID used to buy them.  If you are asked to enter the password, that means the current ID you are logged in as is not the ID that was used to buy the app.  Hence you must enter the password for the ID used to purchase the apps.

  • HT4059 Why can't I read a book on my computer that I downloaded from itunes

    Why can't I read a book on my computer that I downloaded from itunes?

    ChaneyfromFA wrote:
    Why can't I read a book on my computer...
    To read a book on your computer, get the Kindle app for PC, and download the book you want from the Kindle Store.

  • TS1717 This article is vague and unhelpful. My iTunes needs help from a pro. I have over 120,000 songs -- NO movies, TV, radio, or books... I have other programs which efficiently run things which are not audio-based. So why can I not get iTunes working w

    This article is vague and unhelpful. My iTunes needs help from a pro.
    I have over 120,000 songs -- NO movies, TV, radio, or books...
    I have other programs which efficiently run things which are not audio-based.
    So why can I not get iTunes working well?? It now takes at least 10 secs for any operation to be completed!
    That is just plain evil. But I am sure I could do something to help.
    All the music is on an 2T external drive.

    TS1717 as noted in the thread title...
    Brigancook, is the library database on the external or just the media? iTunes reevaluates smart playlists and rewrites its database after every action on the library. I've found this can make a library half that size, with a lot of smart playlists, quite sluggish. That said I'm aware part of my problem is aging hardware. Having the database on the internal drive may improve performance if it is currently on the external.
    I'd expect to see an exponential relationship between size and response time which may explain what you see. Cutting down on the number of smart playlists might help. If we're really lucky the long awaited iTunes 11 might have streamlined some of the background processes as well as cleaning up the front end.
    tt2

  • Why can't i get overdrive audio books onto my ipod

    why can't i get overdrive audio books onto my ipod

    Some find the mobile device transfer confusing.  To load or delete a WMA or MP3 book onto an Apple mobile device do the following.
    1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at http://drmlicense.one.microsoft.com/indivsite .
    2.  Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.
    3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab.
    4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button.   A window opens permitting you to click the boxes for parts of the book you wish to transfer.
    5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection.  Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.
    6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete.  For a WMA book, select the Book subsection, right click on the book and choose Delete.

  • How can I get my books that I download from the Library that are WMA files into my I tunes so I can listen to them

    How can I get my books that I download from the Library that are WMA files into my I tunes so I can listen to them. They have a ton of books but I can only listen to them from my windows media player and I wouldlove to download to my I pod but I have tried everything I can think of it they won't go over.  Someone said all I had to do was copy them over and they would convert but I can't even get them to copy.  Thanks.

    Well it started happening AGAIN with my 2nd IPod. No matter what I did, it Itunes would NOT restore it!
    I finally installed Itunes on my hubby's PC at work and managed to get it restored there.
    Apparently, there must be some sort of compatibility issue with the windows version of Itunes and some other piece of software on my pc.
    And one more important thing! I had to follow the instructions in the other thread that talks about how to correctly uninstall itunes and quicktime, in order to completely eliminate ALL traces of my "first" ipod's existence so it wouldn't demand that I restore it.
    I think the software got "confused" and thought when I connected my 2nd ipod, that it was the 1st and that it still needed to be restored.
    Basically, this is just POORLY written and POORLY tested software!

  • When I tap the mail icon on my iPhone 4s, the menu of email servers pops up.  I already have a me acct that I check all the time, no problem.  So I choose iCloud, sign in and it tells me that I already have an acct-.so why can't I get to my emails then?

    When I tap the mail icon on my iPhone 4s, the menu of email servers pops up.  I already have a me acct that I check all the time, no problem.  So I choose iCloud, sign in and it tells me that I already have an acct….so why can't I get to my emails then?  I've turned the phone off and on twice....that has fixed it in the past but not this time....

    all fixed ha

  • Why can't I get Back To My Mac to work in both directions between my 2011 Mac Book Air and my 2012 Mac Mini?

    Why can't I get Back To My Mac to work in both directions between my 2011 Mac Book Air and my 2012 Mac Mini? The network uses a Time Capsule. Everything works when connecting from the Mini to the Air, but the reverse is not the case, none of the Mini's drives are visible, and the screen sharing option is not available. I've tried the measures already suggested in online articles, everything seems to be configured correctly using my iCloud account. I'm at a loss, any suggestions would be appreciated.

    I've now managed to get the service running in both directions, but not in the way I had anticipated. I had to create a second account on the Mac Book Air, this also has administrator privilages, everything works fine when connecting from this acccount. However, this is not the way I would expect to work, none of my documents, applications and settings would be available, unless I laboriously duplicated them to the new account.
    Also, I've yet to get the service running from outside my home network.

  • HT201343 I have an Early 2011 MacBook Pro from Early 2011 that is a 13-inch model... why won't it support airplay? why can't I get a software update to allow it to work?

    I have an Early 2011 MacBook Pro from Early 2011 that is a 13-inch model... why won't it support airplay? why can't I get a software update to allow it to work?

    About AirPlay and Airplay Mirroring
    AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
    Several Apple Articles Regarding AirPlay
    Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
    How to set up and configure AirPort Express for AirPlay and iTunes
    About AirPlay Mirroring in OS X Mountain Lion
    iTunes 10- About playing music with AirPlay
    Troubleshooting AirPlay and AirPlay Mirroring
    Using AirPlay
    Thanks to the $15 Beamer, AirPlay streaming is still possible on Macs  that do not support Airplay and mirroring.
    Another solution is the Air Parrot.

Maybe you are looking for