Why can't I get a free replacement for my iPad cracked screen?This is however not the case for others???

My friend dropped my sling bag which contained my 3rd gen iPad.Only when I reached home 30 mins later,then did I realise the LCD screen was cracked.This is the second time my iPad screen has cracked.The first time round,my father dropped it thanks to the smart over that snapped,so he got it replaced,external help though.This time,I searched the net only to find out Apple actually replaces iPad,be sure to type "iPad screen crack" on google and the first few links is it.So I contacted Apple,only to find out I have to pay a replacement fee,and a fe replacement is not allowed.Why is this so?Other users have too accidentally got their iPad screen cracked but still received a FREE replacement,but it has to be that few who can't get a free replacement.Shouldn't Apple have a uniform way of doing things?

Accidents happen, and apple can certainly assist you with replacement of said device. Most manufacters would tell you to buy a brand new retail unit, apple will charge you about half price for a replacement unit. I agree its unfortunate that it happend, but expecting a free replacement is just going to lead to disappointment

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Why can't I get a free replacement for my iPad cracked screen?This is however not the case for others???

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