Why can't I get a personal hotspot on my iPhone 5 with iOS 7

I can't seem to get the personal hotspot that I paid for already on my phone. We have tried absolutely everything and so has our carrier which is sprint. They contacted apple and there is still no fix for it. This problem causes the personal hotspot not to show up under cellular in settings. What do I do??

Have you tried the steps in the article below?
iOS: Troubleshooting Personal Hotspot

Similar Messages

  • Why can't I get imessages on my iphone4 from iphones with ios8?

    Why can't I get imessages on my iphone4 from iphones with ios8?

    Send messages with your iPhone, iPad, or iPod touch - Apple Support
    iOS: Troubleshooting Messages - Apple Support

  • Why can I not hear the person I am video chatting with?  They can hear me.

    Why can I not hear the person I am video chatting with?  They can hear me...

    Hi,
    There can be several reasons.
    1) They have their Mic Off.
    In iChat > Video Menu the Microphone Enabled (or Audio Chat Enabled in Lion) needs to be ticked.
    2) the System Preferences > Sound > Input tab Volume is not high enough ?
    Slide it to the right (their end)
    2a) the Mic selected here is not the one select in iChat > Preferences > Video section > Microphone drop down.
    3) there is an issue with the speed differences in the internet services you both have.
    If they are fast and sending lots of data and your end cannot buffer fast enough frame get dropped to smooth out video.  There comes a point when the audio can no longer keep in sync and is dropped as well.
    In iChat menu > Preferences > Video section > Bandwidth Limit set 500kbps at both ends
    This also smooths out ISP variances.
    4) after that it tends to be combos of things such as Processors involved, the Speed of those Processors and the speed or bandwidth available to the computers involved.
    10:24 PM      Wednesday; February 29, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Why can't I get open type features to work properly with an open type font on InDesign CS5.5?

    I installed a very complete set of styles of an opentype font with Font Book – Mac OS X 10.9.4 – but when I tried to format a sample text on InDesign CS5.5 I noticed that I could not use the opentype features on the Open Type menu as I usually do.
    Could anyone help me, please?

    It's ffScala Sans, but has separate files for small caps, figures, etc.
    I was trying to use small caps, lining figures and superscripts when I
    noticed none of the OT features are available.
    2014-07-30 21:56 GMT+01:00 Miguel Sousa <[email protected]>:
        Why can't I get open type features to work properly with an open type
    font on InDesign CS5.5?  created by Miguel Sousa
    <https://forums.adobe.com/people/MiguelSousa> in Adobe Type - View the
    full discussion <https://forums.adobe.com/message/6598614#6598614>

  • Why can't I get photo stream or icloud to work with windows vista?

    Why can't I get photo stream or icloud to work with windows vista?

    Have you tried quitting Pages completely, restart the iPad and then go back to Pages and see if they will upload?
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • When I on my cellular data for personal hotspot so it just load but nothing is happening so plz help me so I can use personal hotspot on my iphone 4 ios 7.1.1 plz help

    When I on my cellular data for personal hotspot so it just loads and nothing happens plz help me so I can use personal hotspot on my iphone 4 ios7.1.1

    Not all cellular carrier plans support personal hotspot. If that isn't the issue, there may be something else in the following that will help: http://support.apple.com/kb/TS2756

  • TS3899 Why can't I get new yahoo mail on my iphone and ipad?

    Why can't I get yahoo mail on my iphone and ipad? Recent problem since installing OS6

    If its not working, then delete the mail account and start over.

  • Why can't i get internet connection on my blu players with my airport express?

    why can't i get internet connection on my blu ray players with airport express?

    Hello there, sheilafromfra.
    The following Knowledge Base offers up some great steps for troubleshooting the Wi-Fi issue on your iPad:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Does anyone have personal hotspot working w/ iPhone 5, iOS 6.0.2, & T-Mobile (USA)?

    I currently can't get my personal hotspot feature working on my iPhone 5 with T-Mobile USA. I'm trying to figure out where my issue lies, whether it's bad hardware, a bug in iOS, or an issue with my T-Mobile account. I have the latest iOS update (6.0.2).
    It doesn't work no matter how I try to connect to it (wi-fi, bluetooth, USB).
    When I try via wi-fi, the wireless icon in the top right (in Mac OS X) does its little connecting animation, and then shows an exclamation point "!".
    When I try via Bluetooth, the Bluetooth PAN status in Network settings reads "Not Connected", even though I have it paired.
    When I try via USB, the iPhone USB status in Network settings reads "Not Connected", even though I have my iPhone plugged into my MacBook Pro.
    And yes, I have the hotspot option on my wireless plan with T-Mobile.

    I can happily say that whatever the issue was, the iOS 6.1 update has fixed it. So it must have been an iOS issue.

  • TS2756 Why can I still not find personal hotspot option under the cellular item after resetting my network?

    I still cannot find that option.
    My iphone is 4S and the iOS is 6.0

    To have that setting require that your carrier support Personal Hotspot & that such be properly provisioned on your account. Have you verified your carrier supports Personal Hotspot & it is provisioned on your account?

  • Why can't I get my LG CG300 phone to pair with my Mac?

    I cannot get my LG CG300 phone to pair with my Mac. Both of the devices are supposed to be bluetooth equipped in such a way as to allow me to do this, though no go. My computer (in attempting to set the phone up as a new device) gets as far as recognizing my phone, getting "additional information" on it, but then the computer can get no further, saying it is unable to pair with the thing. When I try to add my computer as a new device in the phone's bluetooth menu, the phone begins searching for it, though never finds anything. Nobody seems to have reported such occurences with this model before, unless I am just the first to mention it.
    Somebody please advise as soon as possible!
    PowerBook G4   Mac OS X (10.4.7)  

    You're not alone in this situation. I also have a PowerBook G4 (1GHz, 17") and I have the exact same problem with my Nokia N80. In my case, both devices see eachother. However, they fail to get the other to ask for the pairing code. I tried with my girlfriend's new MacBook and it worked flawlessly. I suspect this is an incompatibility of some sort with PowerBook that have Bluetooth 1.1 instead of 2.0. Sorry, I've got no solution for you...

  • Why can't I browse Safari on my iPod Touch 5 with iOS 8

           Okay, I have had my iPod Touch 5th Gen for a few months now and I love it. The problem is, I can't search in the Safari app. Before I downloaded iOS 8, I could search on the Safari app and had no problem at all. Now that they came out with iOS 8, though, I can not search one letter in Safari without it crashing. I can't use the little gray box and have to use the Google bookmark for all of my searches.
            Is anyone else having this problem or know the answer?

    Hi ..
    Tap Settings > Safari then tap to clear History, Cookies, & Data then reset your iPod.
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

  • Why can't I get 4G or LTE on my iPhone 5s?

    We just switched from AT&T to Verizon, and for some reason now I can't get my cellular data to work. If you go to the LTE coverage map, and use the zip code 17517, we live in one of the dark red areas, and it says we should always have access to 4g and LTE here. However, I haven't been able to use either 4g or LTE at all since I brought my iPhone home. I get a small E instead, and this gets me about 10 KB/s download and upload. I'm paying for 3GB a month of 4g LTE data, and I can't seem to use it. Cellular data is enabled (obviously) and so is Enable LTE. Yet no matter what I can't get 4g or LTE where I live, even though the coverage map says I should. Is there a way to forcibly enable 4g or LTE or something like that? I'd hate to be paying so much and not being able to actually use it.

        algorn120, thank you so much for the details! This does seem a bit strange that you are having these kind of issues. I would love to try a few troubleshooting steps on the phone to make sure we are getting the best from the devices and our network. On the devices can you please go into Settings, General, Reset, and then Reset Network Settings. This will keep everything on your phone, you will need to re-enter your wi-fi password again. But, your pictures, contacts, and apps will still stay on the phone. Once that is completed please re-test the network and keep us posted.
    KevinR_VZW
    Please follow us on Twitter @VZWSupport

  • Why can't I get Parallax to work on my Iphone 5 with iso 7?

    Multiple site tutorials suggest that this feature is listed in the General tab under Accessibility Parallex. But guess what it isn't their so where is it?

    Have you tried the steps in the article below?
    iOS: Troubleshooting Personal Hotspot

  • Why can't I get my MacBook Pro to FaceTime connect with my iphone5?

    I FaceTime on my iphone 5 all the time.  My mom has a MacBook Pro.  I set up FaceTime one her computer.  When I initiate a FaceTime (or vice versa), it continues to ring and say "connecting ......).  It never connects.  What do I need to do?

    Hello beverly00,
    We've a couple of articles that can be quite useful in sorting issues initiating FaceTime calls.
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/TS3367
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/TS4185
    Cheers,
    Allen

Maybe you are looking for