Why can't I get a song to load from itunes, or Amazon to the slide show?

I have created  3 slide shows in Photoshop Elements 11.  No problem until I tried to add audio.  First slide show used song from itunes, no problem, 2nd slide show complete try to add new song I downloaded from itunes JUST for this slide show.  Error message : codec required....I spent the next 3 hours attempting to solve the problem, downloaded same song from Amazon and still will not work.  I have also download Realplayer and still no luck. I even downloaded the song into media of photoshop but can't get it from the organizer to the editor on the slide show.

For itunes, try deleting the album artwork, then try again.

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