Why can't I get ahold of a real person to ask about my account?

Hello?

I've always had rapid responses from them when I've mailed them via contact us or report a problem against the item I have purchased.  They don't respond immediately but that's not surprsing when you consider the sheer volume of users they have and how many people will be experiencing problems, but I've rarely had to wait 24 hours for them to get back to me.

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