Why can't I get any sound to come from my phone unless I put it on speaker phone?

Why can't I get any sound to come from my phone unless I put it on speaker?

Do you still have the original plastic shipping cover on the face of the iPhone?  Or any kind of screen protector that covers the speaker ear hole.  That will block the sound.
My wife experienced this.
Also if you still have the shipping plastic on the back, it will cause the camera flash to spill back into the camera lense spoiling your pictures.

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