Why can't I get anyone to contact me back?

Why wont anyone contact me back. I have had many issues lately with my new S4. I have patiently emailed, called, and chatted with customer service and I have had many promises made to me. My frustration is that I can speak to one rep and they make a promise then never call me back. When I try to call back to talk to someone, I get talked down to and told there is nothing they can do for me.  After the same issue many times with my S4, I was told that because Samsung does not acknowledge this as a know issue there is nothing that verizon will do for me. I have spent over $200/mo for many years and have generally been happy with Verizon's customer support. But over the past year it has become apparent that Verizon does not value the individual customer.

Achibaha wrote:
Whats going on is that Verizon promised that if I got the phones the activation fees would be waived and they never were.  It has been since April 23, 2014.  They Charged early activation fees for a jet pack that I returned within three days.  Verizon has also doubled billed me even though it clearly shows that I have a $200 Credit.  These people are big time crooks, I am writing a letter two the attorney general office of Missouri and one in their state.  Tonight I called again and someone named Desiree answered at 8:06 pm after I was on hold for 10 minutes and then hung up on me saying their system was updating and she couldn't help me.  I AM GOING BACK TO T MOBILE TOMORROW.
Did you mean early termination fees? Although you returned the device, you are still liable for the restocking fee, which varies depending on the device.
As for the activation fee, did you receive a receipt that you returned the device?

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