Why can't I get it to work?

I recently established a paid @mac.com account. I entered a user name and password & did the rest of the required things.
A week or so later it occurred to me that I should add the address to my email section (Entourage). Once I had gone through the routine I was informed that that name was already taken.
Well, guess who took it: I did!
Why won't the system recognize that?
I'm sort of semidistgusted.
My system backup requests also fall on deaf ears.
iMac G5   Mac OS X (10.4.3)  
iMac G5   Mac OS X (10.4.3)  

Entourage is the Microsoft email program which comes with Office 2004. Mail.app is the native Mac email client.
If you're not using an Exchange server, don't use Entourage.
I'm not sure how you'd go about importing mail, but the setup is pretty simple, once you get the relevant info from your ISP, or from your existing mail setup.
What you need to know (from your ISP):
- use POP3 or IMAP? (typically, they use POP3)
- username and password
- incoming POP3 or IMAP server name
- outgoing (SMTP) server name
The Mac mail setup thingy should prompt you through it. If your ISP says 'we don't support Mac', it doesn't mean it won't work perfectly. You just need the info listed above.

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