Why can't I get my MacBook Pro to FaceTime connect with my iphone5?

I FaceTime on my iphone 5 all the time.  My mom has a MacBook Pro.  I set up FaceTime one her computer.  When I initiate a FaceTime (or vice versa), it continues to ring and say "connecting ......).  It never connects.  What do I need to do?

Hello beverly00,
We've a couple of articles that can be quite useful in sorting issues initiating FaceTime calls.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Cheers,
Allen

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