Why can't I get Smart Print to open?

I have an Officejet J3680 All-in-One printer and my laptop uses Windows 7 (64). I was trying to find the Smart Print icon and in doing so I saw a note saying there was a newer version of Smart Print (2.0). I tried to install it and it said I had to uninstall what was already installed. I did that and installed and activitated this version. I can now find the icon but when I click on it, it will not open, even though the add-on manager said it is enabled. What do I need to do?
P.S. The version I unstalled was something with a 4., wouldn't that be a newer version? If so, how do I get it back?

What version of Windows are you using?
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
http://goo.gl/3DAkq
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